Southwest Diagnostic Imaging Center Aims to Improve the Patient Experience with Automated and Accurate, Payments Estimates in Seconds with RoyalPay® From Royal Solutions Group, LLC

RoyalPay enables Real-time Eligibility and Accurate Estimate calculations with a click of a mouse, allowing front desk office staff to process walk-in patients efficiently and effectively, while taking payment at time of service.

News provided by

Royal Solutions Group

Nov 17, 2016, 07:41 ET

DALLAS, Nov. 17, 2016 /PRNewswire/ -- Southwest Diagnostic Imaging Center (Southwest Diagnostic) has taken patient engagement to the next level by deploying RoyalPay™. The secure, web-based, payments engine, sometimes called "a calculator on steroids," allows clients to eliminate the manual eligibility checks and complex payment calculations, while greatly increasing time of service payments (TOS). The value proposition extends into the organization from front desk staff, who are now able to estimate and take payments for walk-in patients, to the back office that is completing eligibility checks and estimate calculations for scheduled patients, days and weeks, in advance. Increasing TOS payments certainly increases daily cash flow, and has numerous downstream financial benefits with the reduction of invoicing and collection activities, allowing RoyalPay users to benefit from an almost instant ROI. (https://www.royalpay.org/)

"Being extremely busy with walk-in patients on a daily basis in our Imaging Center, RoyalPay's Eligibility and Estimation has allowed a significant increase in up-front collections than historically seen because of the fact we can - in seconds - run patients' insurance eligibility and the patient's estimated out-of-pocket and collect for the diagnostic x-rays right then and there," said Philip Collins, Director of Business Services at Southwest Diagnostics. He goes on to say, "RoyalPay has also enabled even more efficiency for our insurance department and staff, by removing the manual calculation of patient financial responsibility for scheduled exams. We continue to find RoyalPay to be efficient, reliable, accurate, and totally customizable to meet our needs, and those of our patients. With patient transparency and patient rights so much front and center in our current healthcare industry, RoyalPay has ensured we meet and exceed the regulatory requirements."

RoyalPay, coupled with Royal Kiosks, allows patients to check in for exams and make payment, all from their seat in the waiting room taking check in times, from the 20-minute industry standard to 1 or 2 minutes, while increasing TOS payments. "Giving patients access to their estimates and the ability to make payment days in advance of their upcoming exam is what patients want and need. It is a win-win for both patients and Southwest Diagnostic," says Peter Nassif, CEO at Royal Solutions Group. "RoyalPay is the evolution of complete patient engagement, now allowing for the financial aspects of an upcoming exam to be handled from home, via the Royal Patient Portal, as well as more smoothly at the front desk, with the Estimates Letter, that can be printed and handed to patients."

About Southwest Diagnostic Imaging Center, Dallas, Texas

Southwest Diagnostic Imaging Center is one of the largest and most progressive freestanding outpatient imaging centers in North Texas, proudly serving patients since 1985. Southwest Diagnostic strives to facilitate the needs of physicians and healthcare providers, providing patients with the best possible experience. With 28 Dallas-Fort Worth Radiologists on staff, Southwest focuses on making sure that each and every patient has a personalized experience. Boasting more than 240 highly skilled healthcare professionals, our radiology services are provided by two esteemed associations of licensed radiologists - one specializing in general radiology and the other in neuroradiology. Our mission at Southwest Diagnostic Imaging Center is to provide unsurpassed patient care, the most advanced diagnostic imaging technology, and the highest standards of quality.

About Royal Solutions Group

Royal, headquartered in New York, NY is a leading provider of services and customized software to the health care industry. Royal's suite of solutions, focus on patient and provider workflows, optimizing patient engagement. Solutions include: RoyalPay® for insurance verification, estimation, prior authorization and streamlined payment processing; Royal Kiosks™ for patient pre-registration, paperless on-site registration, access and engagement; RoyalMD® for complete practice and referral management; Royal Alerts™ for robust messaging and notifications; Report Guard® for encryption, connectivity, and interoperability services.

Visit www.royalsolutionsgroup.com for more information.

Contact:

Rita Touma
[email protected]
646.405.4878 option 1

SOURCE Royal Solutions Group