Servigistics' Mark Vigoroso to Discuss the Service Lifecycle Management Imperative at Association of Equipment Manufacturers (AEM) Customer Support Council Seminar Oct. 6

ATLANTA, Oct. 5 /PRNewswire/ -- Servigistics, the only enterprise software solution for Service Lifecycle Management (SLM), announced today that Mark Vigoroso, senior vice president, global marketing and alliances, will present on the SLM Imperative at AEM's 2010 Customer Support Council Seminar on Wednesday, Oct. 6.

Each year, AEM brings together peers in the parts, service, training and warranty functions at the Customer Support Council Seminar to engage in dialogue around the trends and challenges in customer support.

At this year's Seminar, Servigistics' Mark Vigoroso will discuss how SLM continues to rise on the CEO's agenda as manufacturers rely increasingly on post-sales service for revenue and profit contribution. During his presentation, Vigoroso will give examples of how heavy equipment manufacturers like CNH, AGCO, and Komatsu are tackling inefficiencies in service parts management, parts pricing, content management, and other functional areas of the service lifecycle.

During the presentation, Seminar attendees will learn:

• How to maximize financial returns from post-sales service by having an actionable view of total service costs, risks to revenue targets and threats to customer loyalty.
• The service strategies that manufacturers can use to emerge from a recession in a much more favorable position.
• How to gain visibility of the complete service lifecycle with an end-to-end service process and technology backbone.

Servigistics is the only enterprise software solution provider for Service Lifecycle Management (SLM). For more information, visit www.servigistics.com.

About Servigistics

Servigistics is the only enterprise software solution provider for Service Lifecycle Management (SLM). The company's award-winning SLM solutions suite enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain. Servigistics' Oracle Fusion and SAP Netweaver-certified solutions address all the key post-sale service areas including service parts planning and pricing, field service management, service logistics, warranty management, service knowledge and content management.  Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan, and India, and sales and service professionals around the world.  Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at [email protected], or via the Web at http://www.servigistics.com. Follow Servigistics on Twitter, Facebook and LinkedIn.

SOURCE Servigistics