Servigistics and Roche Diagnostics to Discuss Service Information Management in Sept. 16 Webinar

ATLANTA, Sept. 13 /PRNewswire/ -- Servigistics, the only enterprise software solution for Service Lifecycle Management (SLM), announced today that Roche Diagnostics will be featured in a Servigistics webinar "Service Lifecycle Information Management: Could Content be King?" to be held on Thursday, Sept. 16 at 10:30 a.m. EDT.

As products become more difficult to differentiate, an integrated view of post-sales service is critical to gaining and sustaining competitive advantage. Most companies are challenged with making sure that service technicians in their call centers and the field have access to the most up-to-date service information anytime and anywhere to ensure that customers' service issues are addressed as quickly and cost effectively as possible. Join this live webinar featuring Candy King from Roche Diagnostics and learn how implementing processes and tools that provide consistent diagnostic information can help you leverage Content Management (CM) and Knowledge Management (KM) more effectively to drive higher customer service levels and operational cost savings.

Webinar participants will learn:

• How Roche Diagnostics dramatically reduced invalid dispatches, the number of follow-up calls and per call talk time by formalizing the Service Lifecycle Information Management processes used by their 100 call center agents and 450 field technicians. 
• Why you should leverage the synergies between CM and KM and consider both as a critical part of managing the "Service Lifecycle" to increase customer service levels and organizational effectiveness.
• What tools are needed to enable scalable precision search and gain faster and more accurate problem resolution.

Click here to register now for this free online event.* For more information about Servigistics and Service Lifecycle Management (SLM), visit www.servigistics.com.

*Webinar registration URL: https://events.r20.constantcontact.com/register/eventReg?oeidk=a07e2zr3btg2b0a7052&oseq=

About Servigistics

Servigistics is the only enterprise software solution provider for Service Lifecycle Management (SLM). The company's award-winning SLM solutions suite enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain. Servigistics' Oracle Fusion and SAP Netweaver-certified solutions address all the key post-sale service areas including service parts planning and pricing, field service management, service logistics, warranty management, service knowledge and content management.  Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, Japan, and India, and sales and service professionals around the world.  Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at [email protected], or via the Web at http://www.servigistics.com. Follow Servigistics on Twitter, Facebook and LinkedIn.

SOURCE Servigistics