ResponseTek Wins Customer Experience Vendor Award by Temkin Group

VANCOUVER, Canada, April 8, 2015 /PRNewswire/ -- ResponseTek, a global leader in customer experience management (CEM) software for enterprise brands, has been named a winner of the 2015 Customer Experience Vendor Excellence (CxVE) Award as announced by Temkin Group. This award recognizes providers of products and services for their efforts in helping companies become more customer-centric. The CxVE Awards are based on three criteria: customer experience capabilities, clients' results, and client references, and judged by a panel of industry experts.

The ResponseTek Listening Platform connects over 500 million customers with their service providers in over 60 countries around the globe. ResponseTek makes it easy for customers to share real-time feedback on key interactions whenever and wherever they occur. Customer feedback is translated into performance metrics and dashboards that inform the entire organization about mission-critical improvements. ResponseTek empowers the frontline to close the loop with the end customer by triggering alerts and managing the corrective actions that need to be taken.

"We pride ourselves on being innovators in the evolving customer experience space. Our passion to deliver great results for our clients pushes us to continuously evolve the ResponseTek Listening Platform," says Syed Hasan, CEO and Customer Experience Officer at ResponseTek. "We are honored to win this award by Temkin Group, whose founder, Bruce Temkin, has been a driving force and key influencer for CEM as an industry and as a profession."

Bruce Temkin, Managing Partner of Temkin Group states, "Congratulations to ResponseTek for winning a 2015 Customer Experience Vendor Excellence Award. We had a very strong group of nominees this year, and ResponseTek stood out for how well it is helping companies improve their customer experience."

About ResponseTek

ResponseTek is the global leader in customer experience management (CEM) software with clients in over 60 countries serviced by offices in North America, Europe, India and Australia. The ResponseTek Listening Platform™ collects and analyses feedback and sentiment in real-time from customers interacting with a company's website, call centres, retail or branch locations and mobile/social platforms. Based on customer feedback analysis, we provide concrete actions to both front-line and executives to improve the brand experience that leads to increased revenue and reduced customer churn. For more information on ResponseTek, visit www.responsetek.com

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SOURCE ResponseTek

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