Qualtrics Named Top Rated Customer Experience Management Platform by TrustRadius

Qualtrics Customer Experience Management is a core component of the Qualtrics Experience Management Platform, the world's only holistic experience management software for improving the experiences organizations provide to every stakeholder. The Qualtrics Experience Management Platform manages the four core experiences of business—customer, employee, product, and brand experience—on a single platform. The platform automatically analyzes these touchpoints, helping organizations uncover key business drivers, predict future customer needs, and retain employees and customers.

"We are thrilled to be honored by TrustRadius' widely respected ratings, and by the reviews that highlight how customers are benefiting from our comprehensive Experience Management Platform," said Webb Stevens, vice president, customer experience team at Qualtrics. "We help our customers find the CX solution that is right for them, ranging from providing our software and best practices, to providing full-service implementation support from our award-winning CX experts."

Other highly-rated vendors honored on the 2018 Top Rated CEM Platform list include Adobe Experience Manager, Zendesk, Oracle Service Cloud and Pendo.io. Qualtrics was the only vendor to be named a leader across all market segments, garnering top ratings from customers in enterprise, mid-market, and small businesses.

"Though there are many different approaches to managing the customer experience, getting feedback directly from customers is a tried and true method. Qualtrics has earned its top-rated status in the customer experience management category as a direct result of its own customers' feedback about their experiences with Qualtrics on TrustRadius," said Megan Headley, Research Director at TrustRadius. "Reviews mention the flexibility of its survey design tools and helpful support team as two of the best parts of their experience with Qualtrics."

To learn more about Qualtrics and see the Qualtrics Customer Experience management platform firsthand, join the X4 Experience Management Summit in Salt Lake City, March 6-9, 2018, or visit www.qualtrics.com.

About Qualtrics

Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.

About TrustRadius

TrustRadius is the most trusted review platform for business technology. We help buyers make confident decisions with in-depth reviews and ratings from real users. We also help vendors engage and convert buyers by putting their customer's voice to work, authentically and at scale. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by the Mayfield Fund and LiveOak Venture Partners. www.trustradius.com

Press Contacts
Julia Giona, Qualtrics
+1 (415) 828-4775
[email protected]

McKenzie Terry, Method Communications for Qualtrics
+1 (801) 850-3624
[email protected] 

SOURCE Qualtrics

Related Links

https://www.qualtrics.com