Press Ganey 2015 Strategic Insights Report Presents Strategies to Succeed in New Health Care Marketplace

BOSTON, March 24, 2015 /PRNewswire/ -- In a report released today, Press Ganey defines key strategies for health care organizations to compete in today's changing health care environment. The 2015 Strategic Insights report, Competing on Patient-Driven Value: The New Health Care Marketplace, outlines how health care organizations can gain a competitive advantage by embracing patient-centered models of care that focus on creating value for the patient.

"In this new era of health care where patients have more choices and behave like traditional consumers, it is more important than ever for care providers to improve and innovate," said Patrick T. Ryan, CEO, Press Ganey. "Hospitals and health care systems are being driven to compete on the 'right' things. Organizations should meet patients' physical and emotional needs and reduce suffering in order to demonstrate value and encourage patient loyalty."  

In the report, Press Ganey provides detailed analyses on how providers can meet the new marketplace challenges by:

• Measuring outcomes that matter to patients
• Responding to and improving outcomes and the efficiency with which they are delivered by:
  • Measuring physician, nurse and employee engagement in delivering compassionate, coordinated care
  • Adopting internal and external transparency of provider performance data to enhance engagement and promote accountability
  • Acting on data to deliver high-value care and reduce patient suffering

"As patients become more engaged consumers of health care, organizations should develop a deep understanding of their patients' needs and determine how well those needs are being met," said Dr. Thomas H. Lee, CMO, Press Ganey. "Health care organizations that compete on value by measuring, reporting and improving the outcomes that matter most to patients should be able to achieve success in the new health care marketplace."

A copy of the 2015 Strategic Insights report, Competing on Patient-Driven Value: The New Health Care Marketplace, is available for download.

About Press Ganey Associates, Inc.
Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With nearly 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2015, we served more than 22,000 health care facilities, including 62% of U.S. acute care hospitals, 81% of U.S. acute care hospitals with more than 100 beds and 73% of U.S. medical practices with more than 50 physicians.

Media Contact: 
Kristen Berry
Aria Marketing for Press Ganey 
617-332-9999 x238
[email protected]

SOURCE Press Ganey Associates, Inc.

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