PBworks Pioneers Collaborative CRM With New Salesforce.com Integration

SAN MATEO, Calif., July 27 /PRNewswire/ -- PBworks, the leading provider of hosted collaboration solutions for business and education, today announced the public availability of PBworks Customer Relationship Edition, which makes CRM solutions such as Salesforce.com truly collaborative by providing shared online workspaces to engage and collaborate with prospects and customers.

PBworks Customer Relationship Edition, which was first announced on June 15 at the Enterprise 2.0 conference in Boston, helps sales and support organizations build stronger relationships with customers and increase conversion, satisfaction, and retention.  PBworks customers such as marketing and creative agencies, consultancies, and law firms can:

--Create customized client workspaces with a single click from within their CRM system

--Share key documents and files such as contracts and collateral

--Manage critical processes like RFPs with project management tools

--Communicate in real-time with built-in chat, instant messaging, and teleconferencing

--Receive real-time alerts about customer/prospect activity

This is the first solution that allows a sales representative or account executive to create a collaborative customer extranet with a single click from within their CRM system.  Unlike sales enablement portals, which focus on one-way publishing of content, PBworks extranets allow a true two-way collaboration between buyer and seller to accelerate sales cycles and improve conversion rates.

PBworks Customer Relationship Edition can be integrated with any CRM solution through its built-in API.  A pre-packaged Salesforce.com connector allows 1-click workspace creation from any sales opportunity, and the ability to view workspace content and monitor prospect activity from within Salesforce.com.

PBworks is holding a free webinar on Collaborative CRM on Tuesday, August 10th.  To sign up, visit http://pbworks.com/content/customercollaboration.

Pricing and Availability

PBworks Customer Relationship Edition is available now at a starting price of $30/user/month.  Unlimited customer/prospect workspaces and customer logins are included at no additional cost.  The PBworks Salesforce.com connector costs $1,000 per year. Existing PBworks Business Edition customers can upgrade their current subscription to Customer Relationship Edition for a $1,000 upgrade fee.

About PBworks

PBworks (http://pbworks.com) is the world's leading provider of hosted collaboration solutions for businesses and education.  Leading companies and organizations like FedEx, DePaul University, and the FDA choose PBworks to help teams work more effectively across geographic and organizational boundaries, including teams that span employees, customers, partners, and vendors.

Over 85,000 businesses have chosen PBworks to share knowledge, interact with customers, manage, projects, and support other forms of teamwork.  We host over a million team workspaces, serve several million users each month, and 96% of users would recommend PBworks to a friend.  Investors in PBworks include Mohr Davidow Ventures, Seraph Group, Sippl Investments, and Ron Conway.

PBworks is a trademark of PBwiki, Inc.  All other trademarks and registered trademarks are the property of their respective owners.

SOURCE PBworks