Out of Sight, Out of Mind: 77% of Execs Admit Remote Workers are at a Disadvantage

Vyopta Survey: As leaders weigh hybrid options, 89% cite staff ability to navigate remote collab as a key factor

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Oct 19, 2021, 10:00 ET

AUSTIN, Texas, Oct. 19, 2021 /PRNewswire/ -- Vyopta, the Collaboration Intelligence Company, today released the final wave of results from a study on the real-life consequences of remote and hybrid work. Conducted by Wakefield Research, the study surveyed 200 U.S. executives at companies of 500 or more employees between July 30 and August 10, when Covid numbers began again to rise and return to office plans were yet again put on hold.

Virtual and hybrid meetings may be the new normal, but they're still not meeting executives' expectations. More than three in four (77%) say that participants who join meetings remotely are at a disadvantage compared to those who join in-person, including 23% who say they are very or extremely disadvantaged.

"Business leaders at large organizations spend about 75% of their professional time in meetings or meeting-related work," said Dr. Joe Allen, meeting scientist and professor at University of Utah Health and author of Suddenly Virtual: Making Remote Meetings Work and the upcoming Suddenly Hybrid.

To counteract the gap between in-person and online, executives are taking action to make virtual meetings as effective as being there. The most commonly taken measures include prompting feedback from remote participants (66%), encouraging remote participants to join using video (65%) and keeping meeting links open until all or almost all participants have left the room (65%).

When participants can't get their cameras or mics working, the online chat function can be their lifeline. Yet 43% of companies are not having someone monitor the chat for contributions from remote participants, which is done by only 57% of companies.

The effort to make hybrid work all it can be means executives need to believe in their employees. Survey respondents said that confidence in a staff member's ability to navigate remote collaboration technology is very or extremely important (89%) when it comes to making decisions about allowing staff members to work remotely.

It's not just money being invested in collaborative tools, but employees' time as well. 64% of executives say employees at their company receive formal training on how to collaborate with remote co-workers. The remaining 37% offer informal training or no training at all.

"This survey has surfaced a trust issue between management and employees -- the expectations for remote and hybrid work are not clear and the lack of training on how to manage this new way of working is hurting everyone," said Alfredo Ramirez, CEO of Vyopta. "While our company actually works in the collaboration space and is very familiar with the technology, we are now taking a hard look at our own processes, and have started new company-wide training this quarter on optimizing hybrid and remote work and employee engagement as a result."

View the survey report here.

Methodology
The Vyopta Survey was conducted by Wakefield Research (www.wakefieldresearch.com) among 200 U.S. executives with a minimum seniority of VP, at companies of 500+ employees, between July 30^th and August 10^th, 2021, using an email invitation and an online survey. Results of any sample are subject to sampling variation. The magnitude of the variation is measurable and is affected by the number of interviews and the level of the percentages expressing the results. For the interviews conducted in this particular study, the chances are 95 in 100 that a survey result does not vary, plus or minus, by more than 6.9 percentage points from the result that would be obtained if interviews had been conducted with all persons in the universe represented by the sample.

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About Vyopta Incorporated
Vyopta, the Collaboration Intelligence company, is a global leader in comprehensive monitoring and analytics for Collaboration Performance Management and Workspace Insights. By integrating insights from multi-vendor Unified Communications & Collaboration vendors and IOT devices, Vyopta helps organizations deliver the best UC user experience and optimize their UC and real estate investments. Vyopta helps hundreds of organizations worldwide spanning 20+ industries monitor 6 million endpoints and over 20 billion meeting minutes a year.

SOURCE Vyopta Inc