Nielsen Study: Innovation in Mobile Technology, Payment Options & Retail Strategy Drive Borderless Shopping

NEW YORK, Jan. 20, 2016 /PRNewswire/ -- E-Commerce is going mobile and innovative technology is allowing consumers around the world unprecedented access to products. Consumers are no longer limited to the product selection at their local store or even in their own country; 57% of online respondents in Nielsen's global survey have made an online purchase in the past six months from an overseas online retailer. The mobile innovations fuelling this trend vary by geography. From faster loading retail apps in India to digital wallet-identification cards in sub-Saharan Africa, the opportunities for retailers to serve new customers in new ways are growing at a rapid pace, and consumers are responding.

As technology adoption and infrastructure improvements bring more consumers online and familiarity and comfort with digital platforms increase, the continued growth of connected commerce is inevitable. The Nielsen Global Connected Commerce Survey polled 13,000 respondents in 26 countries to determine how and why consumers are approaching e-commerce.

E-COMMERCE GOES MOBILE

Many regions still face significant infrastructure challenges, including low Internet penetration, high access costs and unreliable connections, a challenge that some innovative e-tailers are solving by offering fast-loading mobile apps and sites. Thirty-two percent of online survey respondents say their Internet connection is not stable enough to make them comfortable buying online. In these markets, mobile devices have been critical to e-commerce growth, bringing many new and underserved customers online—and their importance will only continue to grow.

India is one country leading the mobile trend. A few online retailers in India have shifted from a mobile-first to a mobile-only strategy. The shift toward mobile shopping is not just happening in emerging markets. In the U.S., IBM reported that mobile devices accounted for about 57% of all online shopping traffic this past Black Friday, the busiest shopping day of the year in the country, up 15% over the same period in 2014.

"As more consumers turn to mobile devices to shop, a coherent mobile strategy should be a key innovation pillar for retailers," said Nielsen President of Global Retail Patrick Dodd. "The most successful strategies will be those that optimize and differentiate their mobile experience and improve the integration of their in-store and mobile services specific to the realities in each market."

CREDIT CARDS AREN'T THE ONLY WAY TO PAY FOR ONLINE PURCHASES

As technology and the retail landscape rapidly evolve, payment practices are also changing. More than half of respondents who say they shopped online during the past six months paid with a traditional credit card (53%), but roughly four-in-10 used a digital payment system such as PayPal (43%), debit card (39%) or direct debit from their bank account (38%).

The use of digital payment systems in China is extremely popular. Eighty-six percent of Chinese respondents say they paid for some online purchases during the past six months via digital payment systems. This is also the most widely cited option by Western European survey respondents (56%), particularly in Germany (68%).

In India, direct debit and debit cards are common payment methods (61% and 71%, respectively) for online shoppers, but cash on delivery is the most widely used option, cited by 83% of online Indian respondents. In India, the popularity of cash on delivery is driven by a few factors. There is a sizeable group of unbanked consumers in the country, credit card penetration is relatively low, and many consumers with credit cards have security concerns.

"India illustrates that the growth of online shopping isn't dependent on credit card penetration and development," said Dodd. "Shoppers prioritize security above all else, and retailers need to collaborate with banks to ensure they're providing secure and trusted ways to transact online."

Cash on delivery is a popular e-commerce trend in many other developing markets, including Nigeria (76%), the Philippines (73%), Russia (70%), United Arab Emirates (68%), Saudi Arabia (59%), Colombia (57%) and Thailand (56%).

CROSS BORDER E-COMMERCE DRIVEN BY TECHNOLOGY, CHOICE AND A GROWING MIDDLE CLASS

Consumers are increasingly expanding their shopping to online retailers outside their geographic region. Nearly three-quarters of Indian respondents who shopped online in the past six months say they purchased items from an overseas retailer (74%)—a trend that extends beyond the developing world. Roughly two-thirds of Western European respondents say they purchased goods from an overseas retailer, including 79% in Italy—the highest percentage in the study—and 73% in Germany.

"Retail has been one of the last globalization holdouts, but technology is giving consumers access to a world of products that were previously unavailable," said Dodd. "Choice is greatly enhanced by cross-border e-commerce. In many developing markets, the growing middle class is trading up and demanding greater assortment not found at their domestic retailer. Consequently, these consumers are looking overseas to purchase authentic foreign brands, often at lower prices than they can find in their home country. Meanwhile, developed-market consumers gain access to a range of goods directly from foreign companies at often significant discounts to what they would pay domestically."

ABOUT THE NIELSEN GLOBAL SURVEY

The findings in this survey are based on an online survey in 24 countries and a face-to-face survey in two countries. While an online survey methodology allows for tremendous scale and global reach, it provides a perspective only on the habits of existing Internet users, not total populations. In developing markets where online penetration is still growing, audiences may be younger and more affluent than the general population of that country.

Face-to-face interviews were conducted in Saudi Arabia and the United Arab Emirates. Given the differences in methodologies used, results from these two countries are not included in the global average.

Survey responses are based on claimed behavior rather than actual metered data. Cultural differences in reporting sentiment are likely factors in the measurement of outlook across countries. The reported results do not attempt to control or correct for these differences. Therefore, caution should be exercised when comparing across countries and regions, particularly across regional boundaries.

ABOUT NIELSEN

Nielsen Holdings plc (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen's Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio and text — is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry's only global view of retail performance measurement. By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance.  Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world's population. For more information, visit www.nielsen.com. 

SOURCE Nielsen Holdings plc

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