Nexus Recognized by Cisco for Excellence in Customer Satisfaction in USA

News provided by

Feb 21, 2011, 12:00 ET

VALENCIA, Calif., Feb. 21, 2011 /PRNewswire/ -- Nexus announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Nexus for delivering outstanding customer service to customers in the USA.

"At Nexus our people make the difference," said Dale Hardy, Vice President of Operations at Nexus. "Our team is 100% committed to meeting the needs of our valued customers throughout the lifecycle customer engagement, 24 x 7, 365 days a year. This is the 12th period in a row that Nexus has been recognized by Cisco with this exemplary award which is earned by only the top 15 percent of Cisco's channel partners."

"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Nexus for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.

Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.

The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities - critical factors in choosing a trusted partner.

About Nexus

Based in Valencia, CA, Nexus leverages its extensive experience and expertise to enable organizations to Connect, Collaborate, and Create. We do this by providing expertise in end-to-end technology solutions based on five distinct, yet complementary practices: Collaboration, Data Center, Borderless Networks, Business Video, and Managed Services. Nexus partners with industry leaders including Cisco, EMC, Microsoft, NEC and VMware to ensure its customers are provided the most comprehensive and competitive solutions. Nexus serves the private sector, from small business to the Fortune 500; and the public sector including local, state, and federal government. Additionally, Nexus has highly specialized vertical market practices including education, retail, hospitality, and healthcare where it has developed proprietary applications that turn unified communication into clinical workflow solutions. For additional information, please visit www.nexusis.com.

Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.

SOURCE Nexus