Nexidia Invited to Speak at ACA International's 2014 Spring Forum and Expo
Panel Discussions to Focus on Leveraging Speech Analytics to Boost Patient Satisfaction, Mitigate Enterprise Risk in Health Care Industry
ATLANTA, March 11, 2014 /PRNewswire/ -- Nexidia, the leading provider of customer interaction analytics solutions for business transformation, today announced that the company will present at ACA International's 2014 Spring Forum and Expo. Scheduled for March 19-21, 2014 in Scottsdale, Arizona, the health care-focused event will host more than 300 credit and collection professionals.
Nexidia's executive director of financial services, John Caddell, will co-present a session entitled "How to Improve Patient Satisfaction using Speech Analytics, Part 1." The panel discussion will focus on educating participants on how speech analytics is being leveraged in the health care industry today to improve patient satisfaction while also dramatically boosting regulatory compliance and collector performance. The session will be held from 2:00-3:00 pm on Wednesday, March 19.
The second part of the session, which will be held from 3:00-4:00pm, will focus on speech analytics end users, who will discuss selection criteria, considerations, and lessons learned as well as share real world results. Nexidia customer Capio Partners LLC has been invited to join the panel and will be represented by Bob Hodges, Capio's president of debt buying operations.
Empowering leading debt collection providers with the critical insight required to improve regulatory compliance, increase recovery rates, and monitor collector performance, Nexidia works with a growing number of 1st and 3rd party agencies focusing on debt ranging from student loan to healthcare to retail. With Nexidia Interaction Analytics, agencies gain the ability to monitor and record 100% of collector-consumer interactions—an increasingly vital capability in an environment of tighter governmental regulation and scrutiny. In addition to post-call analytics, Nexidia offers a real-time monitoring and alerting solution designed specifically for the needs of the accounts receivables management (ARM) industry.
"Given all of the potential pitfalls of navigating both the debt collection and health care industry, interaction analytics is fast becoming an indispensible operational capability," said John Willcutts, Nexidia's president and chief executive officer. "Nexidia is excited to be part of the ACA Spring Forum and help participants to make better, more informed decisions about investing in this critical technology."
About Nexidia
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit http://www.nexidia.com.
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Nexidia Contact:
Renee Maler
Philosophy PR + Marketing
925.968.9495
[email protected]
SOURCE Nexidia
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