New Fortune 1000 Customers Top List of Q3 Achievements for Alpine Access

DENVER, Nov. 3, 2010 /PRNewswire/ -- Alpine Access, the premier provider of virtual contact center solutions and services, today announced its results for the third quarter of 2010 with revenue growth of 30% over the prior year. This accomplishment represents the company's 14th consecutive quarter of year-over-year growth and is the fourth consecutive quarter of double-digit expansion.

Alpine Access attributes its enduring above-market growth to the acceptance of the virtual call center model by large, Fortune 1000 companies. In the third quarter alone, three global companies chose Alpine Access' at-home agents to deliver quality customer service to their customers.  These new client wins include:

• Outsourced account management and issue resolution services for a Fortune 100 company and one of the largest ecommerce retailers in the world; Alpine Access is now this client's sole onshore service provider;
• Outsourced technical support for the primary product line of a Fortune 1000 organization and one of the largest providers of business and personal financial software; and,
• Outsourced account management for a publicly-traded financial services firm and one of the largest issuers of prepaid debit cards.

The company's unique and impressive success has garnered industry-wide recognition, earning the company numerous prestigious awards. Datamonitor's 2010 Black Book of Outsourcing report named Alpine Access the number one Contact Center and CRM Outsourcer globally for client satisfaction. The company was also ranked as the 45th largest privately-owned company by the Denver Business Journal and was one of the fastest growing companies on the list. Finally, Alpine Access' three-year growth rate of 83% again earned it a spot on Inc. Magazine's annual ranking of the fastest-growing companies in the nation.

"We founded the virtual call center model because we knew there was a better way to deliver quality customer service," said Christopher Carrington, CEO of Alpine Access. "Our outstanding revenue and customer growth, as well as esteemed industry awards, proves we are on the right track. Every day we find ways to operate more efficiently, generate better results, and hire the best people so that we can provide clients with exceptional value unlike anything else in the industry."

Alpine Access' virtual call center model combines the nation's most talented and experienced contact center agents with sophisticated technology and highly efficient operations to consistently exceed its clients' metrics and expectations. With state-of-the-art virtual recruiting, training and management systems, Alpine Access' home-based professionals provide high-quality outcomes across the entire customer lifecycle.

About Alpine Access

Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. Alpine Access has employees in over 1,300 U.S. cities and offers a full suite of services, including outsourcing, consulting, recruiting and training. Recently named the best contact center and CRM outsourcer for client satisfaction by Datamonitor's Black Book of Outsourcing, Alpine Access' clients include ten of the Fortune 100 companies in the financial services, communications, technology, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.

SOURCE Alpine Access

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