New Data Show 65% of 9-1-1 Calls from Cell Phones in Delaware County Delivered Without Caller Location Information

WASHINGTON, Nov. 12, 2013 /PRNewswire/ -- New data released by the U.S. Federal Communications Commission (FCC) show that more than two-thirds of the calls to the 9-1-1 emergency center in Delaware County from wireless phones in September 2013 did not include the accurate location information necessary to find a caller in crisis.  The data, provided to the FCC, show an alarming drop in more accurate "Phase II" data from 75% of all wireless calls in March 2011 to just 35% in September 2013, despite a dramatic increase in cell phone calls over the same period.

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(Photo: http://photos.prnewswire.com/prnh/20131112/PH15654-b )

"If you use a cell phone, you probably think that a 9-1-1 operator can find you if you call in an emergency. Unfortunately, that assumption could be fatally flawed," said Jamie Barnett, former Chief of the FCC's Public Safety and Homeland Security Bureau and Director of the Find Me 911 Coalition. "For two-thirds of wireless callers in Delaware County, the emergency call arrived without accurate information on the caller's location, putting lives at risk when callers don't know or can't share their location.  The FCC should take immediate action to ensure that all 9-1-1 callers can be immediately located in a crisis, whether indoors or outside, in a rural or urban setting."

Countywide data released by the FCC found that 489,726 of the wireless calls received since April 2011 lacked accurate "Phase II" location information, despite FCC regulations requiring accurate location data to be provided with all calls.  In most cases, the 9-1-1 call center only received basic "Phase I" data showing the location of the cell tower from which the call originated, information of little use to emergency responders given the large area covered by each tower.

The data also highlighted the increased number of wireless 9-1-1 calls received in the county during recent years.

"Some have tried to blame this problem on 9-1-1 operators for not 'rebidding' to request more accurate location information, but that is not fair to our 9-1-1 professionals," continued Barnett. "Emergency personnel need accurate location data as soon as a 9-1-1 call arrives, both to ensure that it is routed to the appropriate call center and to respond to the emergency, particularly if the call is cut off before a location can be given.  This is a growing national crisis, and we urge the FCC and carriers to work with us to adopt indoor location requirements and solve this dangerous problem."

About the Find Me 911 Coalition
Find Me 911 is an effort supported by more than 145,000 individuals, as well as national and local organizations. The individuals and organizations represent a broad range of 911 operators and first responders – emergency medical services personnel, fire fighters and police.  Find Me 911 seeks to ensure that the Federal Communications Commission (FCC) move forward quickly to establish a reasonable, measurable level of location accuracy for emergency calls made indoors, enabling first responders to locate emergency calls from wireless phones from all locations rapidly and efficiently.

Contact: 
Andrew Weinstein
Find Me 911 Coalition
202-667-4967
Email

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SOURCE Find Me 911 Coalition