NetEnrich Now Fully Integrated with ConnectWise PSA System

SAN JOSE, Calif., May 26 /PRNewswire/ -- Innovative "IT as a Service" provider, NetEnrich, today announced a full integration of its Global Network Operations Center (NOC) with ConnectWise, a leading Professional Service Automation (PSA) software and business operating system for IT solution providers. NetEnrich's Global NOC gives VARs a remote option for fully secure management, monitoring and remediation of their small-to-midsize business (SMB) customer's IT infrastructure.

ConnectWise combines help desk, IT services dispatching, service level management, project management and customer relationship management (CRM) into a single, web-based PSA application, with integrated time-tracking, billing and reporting. Now, ConnectWise customers can enjoy fully integrated ticket and device management through NetEnrich's Global NOC.

NetEnrich's vice president of marketing, Mitchell Cipriano, emphasizes the value of their Global NOC, "This integration streamlines workflows tracked within ConnectWise by allowing VARs to view alerts and monitor activities from one centralized NetEnrich dashboard, rather than deal with multiple Managed Services application dashboards or juggle multiple log-ins. With NetEnrich, VARs are able to eliminate time-consuming operational duties and focus their attention on providing higher-level IT services which lead to increased gross profit margins."

The NetEnrich Global NOC is an Enterprise-grade, secure, real-time service delivery cloud which combines multiple Managed Services applications into one centralized source. By leveraging this unique shared services model, NetEnrich's Global NOC is able to serve up the correct IT resource or application, at the right time, so VARs may deliver the most efficient IT and Managed Services available today.

The setup of the ConnectWise integration is straightforward and only requires the VAR to enter their ConnectWise login credentials into the NetEnrich Partner Portal. Once complete, the VAR has a unified view of all the Managed Services activities underway on behalf of their clients and tracked within ConnectWise. Updates from NetEnrich's Global NOC will automatically display within each ConnectWise service ticket, and vice-versa.

"ConnectWise allows MSPs to take control of their businesses by integrating best-of-breed tools to leverage recurring revenue and simplify workflows," said ConnectWise CEO Arnie Bellini. "Integrating our PSA software with leading IT service providers' offerings, like NetEnrich's Global Network Operations Center, is a winning proposition for joint customers looking to increase revenue, decrease costs and accelerate cash flow cycles."

For more information about the NetEnrich integration with ConnectWise, please visit http://www.netenrich.com or call 408-436-5900.

About NetEnrich

NetEnrich is a next-generation "IT as a Service" (ITaaS) company that is 100 percent dedicated to advancing the professional IT services delivered through the Channel. NetEnrich's innovative approach to IT service management is fully secure and gives IT solution providers more control over their remote managed services practices. NetEnrich's comprehensive IT service portfolio is designed to create efficiencies and improve the quality of service delivered by the IT Channel. NetEnrich uses proprietary IT management technologies and processes that generate reliable SLAs and complete visibility and accountability to our customers. NetEnrich Global NOC locations are based in India, Japan and the U.S. Our operations are ISO27001 certified and SAS70 audited and our services use ITIL-based processes.

About ConnectWise

Designed exclusively for the IT Channel, ConnectWise is the leading business operating system for IT service providers, MSPs, technology consultants, integrators, and developers. Today more than 39,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk tickets, projects, managed services, SLAs, dispatching, time and expenses to streamline IT companies. Over the last 28 years, ConnectWise has become a standard in the IT industry with over 300 API integration partners. For more information, please visit http://www.ConnectWise.com or call 800-671-6898.

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SOURCE NetEnrich, Inc.