EAGAN, Minn., April 21 /PRNewswire/ -- Communications expert NACR (North American Communications Resource, Inc.) doesn't just talk to customers about the productivity benefits of messaging. The company lives and breathes the benefits through its own implementation of an Avaya Modular Messaging solution.
As the largest Avaya channel partner, NACR (www.nacr.com) has locations across the country and is a leading provider of end-to-end communications solutions including VoIP, convergence, mobility, collaboration, unified messaging, and contact centers. The company also offers comprehensive consultative and technical support, including network readiness, design, implementation, and testing services, as well as remote diagnostics and resolution, maintenance, refurbishment, and repairs.
Since installing Avaya Modular Messaging with Avaya one-X® Speech in 2007, NACR has been steadily building on its messaging solution to further empower employees and provide fast, responsive service to customers.
"As a highly mobile organization, NACR requires flexibility and accessibility so that our sales teams, engineers, technicians, and executives can remain productive when they are working remotely, on the road, in meetings, or at home," according to Mark Whitacre, National Director of Unified Communications for NACR. "Our messaging solution provides a single, secure point of access to the productivity tools and information we need, via a choice of interfaces including speech, web, email, PDA, and telephone."
The Avaya solution provides NACR employees with easy access to calling and conferencing capabilities; voice, fax, and email messages; directories and databases; and tools such as calendars, contacts, and tasks lists.
For ease of use and cost effectiveness, Modular Messaging integrates with popular, standards-based email clients and servers. Avaya one-X® Speech lets users access tools and information via any telephone using simple, intuitive speech commands — for instance, allowing mobile employees to use a hands-free device to check all messages, including email and fax as well as voicemail.
NACR expanded the solution in 2009 with the addition of Mutare EVM (Enhanced Voice Messaging) Plus™ and its giSTT Speech-to-Text gateway — enabling users to access a text transcript of their voice messages from their Microsoft Exchange mailbox. So for example, an employee who is attending a meeting can unobtrusively check for an important voice message via text from a smart phone, PDA, or cell phone.
"NACR was the first BusinessPartner to collaborate with Mutare to modify the Speech-to-Text application to work with Exchange message storage," said Whitacre. "The result is greater simplicity as well as greater productivity, with one mailbox for all messages, one message storage, one address book, and one point of administration."
"Access is critical to our teams, who must be responsive under a wide variety of circumstances in order to be productive and competitive," according to John Behnken, acting National Vice President of Sales for NACR; "By providing one-stop access for tools and information, the Avaya–Mutare solution enables our sales associates — and all the people who support them — to better prioritize tasks and make the best use of their time, to deliver best-in-class service to customers."
As the largest Avaya channel partner, NACR works closely with Avaya, system integrators, and other strategic partners to integrate the latest hardware, software, and applications into leading-edge solutions for diverse markets including enterprise, small and mid-size business, government, education, and healthcare. For more information, call 1-888-321-NACR (6227) or go to www.nacr.com.
About NACR
With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum BusinessPartner, a seven-time Avaya BusinessPartner of the Year, multiple award winner from industry partners, and the Value Added Solutions Provider of choice for today's leading businesses. NACR delivers proven, scalable, cost-efficient solutions tailored to a customer's business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified messaging, and contact centers. For more information, call 1-888-321-NACR (6227) or go to www.nacr.com.
SOURCE NACR
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