Multiple Training Classes for Contact Center Professionals Come Together at ICMI Symposiums - Four Locations Announced for 2011

COLORADO SPRINGS, Colo., Jan. 12, 2011 /PRNewswire/ -- Call center professionals who are seeking a way to update their professional skills in a number of key areas - but are unable to take multiple trips away from the office - will have four different opportunities to attend multiple training courses in their choice of geographically desirable locations throughout 2011.

Produced by the International Customer Management Institute (ICMI), ICMI Symposiums will offer inclusive packages that incorporate both intensive training and networking opportunities, allowing attendees to mix and match seven training course options ranging from one to four days in length. Included among the choices will be such popular ICMI offerings as "The Workforce Management Boot Camp," "Essential Skills and Knowledge for Effective Contact Center Management," "Mastering Contact Center Financials," and "Advancing Contact Center Quality Through Monitoring and Coaching."

The 2011 Symposium dates/locations are: March 22-25 in San Diego, CA, May 3-6 in Denver, CO,  July 26-29 in Washington, DC and November 15-18 in Orlando, FL.

"ICMI Training Symposiums offer comprehensive training and networking at a great price," said Joy Sobhani, Professional Development Director for ICMI. "We've experienced a continued demand for this type of training model, which allows participants to engage with as many as three core topics in only 4 days."

On-site networking activities will be plentiful, and include two evening receptions/activities, a panel discussion and ICMI's signature "QueueTips Breakfast," peer-to-peer sharing focused on a wide array of industry topics.        

For more information or to attend a 2011 Symposium, visit www.icmi.com/symposiums or call 800-672-6177.  

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve contact center operations, empower contact center employees, and enhance customer loyalty. ICMI's experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.

ICMI is a part of UBM Live which provides leading integrated media solutions and professional services across 20 different markets. Operating across the globe, its events, training, publications, awards programs and websites offer professionals in Interiors, Security, Venues, Customer Management, Safety & Health and Facilities the ultimate experience in learning, networking, and business development.

SOURCE International Customer Management Institute (ICMI)/UBM Live

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