MHI Global Combines Top Customer Experience Products to Create Achieving Customer Success Series™
Flexible curriculum delivers measurable, lasting results for sales organizations
DENVER, Sept. 30, 2015 /PRNewswire/ -- MHI Global, Inc., a TwentyEighty, Inc. company, and one of the largest dedicated performance improvement companies in the world, launched a new training program, Achieving Customer Success. The highly interactive series draws from the latest research, technology and best practices in customer experience and is designed to deliver greater customer satisfaction and an improved bottom line to sales organizations.
The new program combines classic content from two powerhouse heritage brands: AchieveGlobal's ASSE & CX Series and Impact Learning System's Getting to the HEART of Customer Service™ solutions. In doing so, the Achieving Customer Success series relies on five, three-hour modules, through which the instructor-led program provides a framework and techniques to successfully manage customer interactions in a multichannel environment.
Achieving Customer Success focuses on digital communication and teaching new skills necessary to improve business efficiency through written communication, including email, document creation and social media. The program shows real metrics for impacting business by decreasing cost and increasing revenue with a 7.5 percent first call resolution improvement, a 10 percent increase in customer satisfaction and a 9.5 percent improvement in call handle time.
Achieving Customer Success is built on these five key modules:
- Building Customer Loyalty
- Mastering Conversation Essentials
- Strengthening Customer Connections
- Navigating Challenging Situations
- Exploring Digital Communications
The training program is aimed at customer experience professionals, including those in service and support roles; trainers and coaches interested in learning to work with front-line teams to enhance their customer-service skills; and leaders and managers who want to drive positive business results within their organization through training and support.
With fast and easy customization options, robust post-session reinforcement tools and coaching materials, exclusive access to Alumni Advocacy Club "The CX Aces," chats with experts and so much more, participants in Achieving Customer Success have said the program is "great for level setting, creating a set of standard expectations."
For a complete program profile, as well as details on modules and testimonials, visit the Achieving Customer Success page.
About MHI Global
MHI Global is one of the largest dedicated performance improvement companies in the world, bringing game-changing insight to sales performance, customer experience and leadership and management. MHI Global helps companies build and sustain successful, customer-focused organizations that drive profitable revenue and predictable top-line growth on a global scale. To learn more, visit our website, follow us on Facebook, Twitter, YouTube or Google+.
About TwentyEighty, Inc.
TwentyEighty is a Global Provider of Workforce Performance Solutions designed to help companies in the areas of Leadership Performance, Sales Performance, Credit Performance and Strategic Execution. Visit us at www.twentyeighty.com
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SOURCE MHI Global, Inc.
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