MetaSource Utilizes HelpSTAR's Collaborative Workflow Software Across Multiple Departments to Elevate Project Efficiency

OAKVILLE, Ontario, Aug. 1, 2012 /PRNewswire/ -- HelpSTAR, a leading pioneer of help desk software, today announced that MetaSource, a business process outsourcer of back office and content management solutions, has implemented HelpSTAR's award-winning software resulting in workflow management efficiency, increased project visibility and enhanced communication across multiple departments.

MetaSource solutions support customer service, transactions and line of business applications. Working with many leading companies across America, MetaSource represents segments of retail, transportation, financial services, insurance, government and commercial industries.

When the company began its search for service desk management software, it had unique requirements that not only included a help desk solution; but also a need for task management of projects and delivering surveys to partners who buy and sell software. HelpSTAR was the answer.

The Technical Services division has now been using HelpSTAR software for two years, not only to improve productivity in tech support; but also for time and issue tracking, software development and IT infrastructure. HelpSTAR supports Information Technology Infrastructure Library (ITIL) best practices, by allowing users to create and publish solutions for common problems and standard procedures, saving time and valuable resources.

"HelpSTAR provided us with the tools we needed to solve customer problems quickly and efficiently," said Frank Schlupp, Director of Technical Services, MetaSource. "The software gives us 360 degrees of visibility into service requests across our department, which ultimately allows us to do more with fewer resources. Additionally, several of our departments have started to implement the software to improve collaborative workflow and project management. We now have the capacity to better manage information and automate the way issues are escalated thanks to HelpSTAR's organizational tools."

HelpSTAR's collaborative workflow software improves employee efficiency at MetaSource by retaining the knowledge and processes developed within each organization. The technical services team utilizes HelpSTAR to analyze tickets and eliminate re-occurring issues, saving the company time and money by improving internal and external productivity.

"Enhancing workflow across multiple departments is extremely important for any thriving organization," said Igal Hauer, CEO of HelpSTAR. "MetaSource has proven that when collaborative workflow tools are utilized properly, employee efficiency and streamlined project management are a natural outcome."

About HelpSTAR:
HelpSTAR help desk software is an easy-to-use service desk collaborative suite that provides rapid issue, problem resolution and change management capabilities out of the box without the need for lengthy deployment and staff training. Designed for organizations with 10 to 500 support reps servicing 100 to 50,000 employees, HelpSTAR expedites problem handling through features such as intelligent queuing, various self-help tools, and prompts such as alarms, follow-up reminders, and automatic priority escalation. It offers both a built-in library of standard reports and custom query capabilities. HelpSTAR is available in both client/server and web-based versions running on Microsoft or Microsoft SQL. For more information, visit www.helpstar.com

About MetaSource:
Headquartered in Bristol, Pennsylvania, MetaSource is a leading Distributor of Content Management Solutions and a Business Process Outsourcer (BPO), servicing clients throughout North America through a network of SAS 70 Type II and PCI Level 1 certified locations.

Contact:
Kim Dearborn
Nadel Phelan, Inc.
[email protected]
831-440-2407

SOURCE HelpSTAR