Medal of Excellence Awarded to Atlanta-Based Customer Contact Center

ATLANTA, Feb. 20, 2018 /PRNewswire/ -- The leading provider of employee engagement and performance optimization solutions for contact centers, announced Chime Solutions as a winner of the 2018 A-Game Contact Center Performance Medal of Excellence Awards.

The honorees are recognized for their outstanding commitment to customer care, sales, and service delivery excellence through exemplary individual and team performance across a diverse range of business and customer experience metrics.

"No other functional area of an organization is more focused on performance metrics than the contact center – without it, we have no basis from which to evolve or improve outcomes for customers or the business," said Chime Solutions Chief of Staff, Lauren Wilson. "But that doesn't mean the process can't be engaging or even fun. A-GAME helps us leverage performance metrics and game mechanics in a way that's proven to engage and motivate everyone involved in the care and support of our customers. We congratulate Shaquanna and Michael and his team on their Medal of Excellence accomplishment and thank them for their dedication, hard work and leadership."  

A-GAME is the cloud-based gamification solution that transforms contact center operations into competitive sports and other themed leagues. The TouchPoint One Medal of Excellence is the contact center industry's highest honor for outstanding performance. Uniquely data-driven, the Medal of Excellence selection methodology reflects both achievement and improvement extending across all A-GAME corporate leagues. The Medal of Excellence recognizes not only skill and experience, but the ability to perform at progressively higher levels through sustained commitment, focus and effort at both the individual and team levels.

Chime Solutions employee, Shaquanna Ussery, placed first in the Agent MVP category, and Michael Jonson's Synchrony Bank team won 1st runner-up for Supervisor/Team MVP Award.

The Atlanta-based call center is proud of its commitment to excellence and plans to continue exceeding growth and performance expectations in 2018.

About Chime Solutions:
Chime Solutions, a privately owned, certified minority and woman owned business provides U.S.-based customer contact services for its clients in a wide range of industries, including financial services, insurance, health care and telecommunications. Chime Solutions specializes in providing clients flexible, high quality business process outsourcing solutions with an emphasis on inbound customer care. Chime Solutions delivers both steady state and seasonal customer care support that offers reliable, secure and personalized conversations with its client's customers.  Headquartered in Atlanta, Georgia Chime is a different kind of outsourcing contact center partner; one who offers an integrated strategic partnership approach to its clients by offering both a low-cost service delivery model combined with its high value differentiated solutions.

MiKyle Crockett   
[email protected] 
(904) 673-2751

SOURCE Chime Solutions