Luma Health Launches LumaFinancial™ Product within Patient Success Platform

LumaPay™ lets patients pay bills from anywhere via text as the inaugural module of LumaFinancial, which provides better, simpler, and more transparent financial journeys

SAN FRANCISCO, June 6, 2022 /PRNewswire/ -- Luma Health debuts LumaPay™, a new service for healthcare systems that provides patients a better and more transparent financial journey. LumaPay is the inaugural module of LumaFinancial, the financial product within Luma's Patient Success Platform™, and it enables patients to pay their bills right from text messages or their providers' websites.

LumaFinancial expands Luma's comprehensive Patient Success Platform, providing healthcare providers with a fully integrated portal that unifies the clinical, operational, access, and financial parts of a patient's journey—up to and after care.

"We believe that the relentless pursuit of patient engagement can detract from the ultimate goal: patient success. And patients' healthcare journeys are most successful when every part of the journey —including payment— is orchestrated and unified," said Jennifer Etter, Luma's head of product and design. "LumaPay reduces the friction in the payment process to make life easier for patients."

LumaFinancial will include additional modules in the future to connect payments, estimates, coverages, and more. LumaFinancial integrates with the electronic health record (EHR) to maintain a single source of truth for healthcare providers.

LumaPay enables healthcare organizations to offer patients an easy, text-first way to pay their bills – with no logins, sticky notes, or headaches. LumaPay complements other self-pay options a healthcare organization may already be offering, including payment through the patient portal, by providing another convenient way to pay to meet patients' different needs and preferences.

LumaPay automatically requests copays from patients with upcoming appointments via text message, and then collects the copay via text message links that integrate with the healthcare provider's payments system. At launch, LumaPay supports healthcare payment and revenue cycle management systems from eClinicalWorks and NextGen, with plans to include additional EHRs in the next phase of rollout.

Luma was founded on the idea that healthcare should work better for all patients. Instead of a disconnected experience, where patients are forced to be their own healthcare advocates and provider teams struggle to reach their patients, every point along the care journey should be simple, seamless, and effective. Luma's Patient Success Platform™ empowers patients and providers to be successful by connecting and orchestrating all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Headquartered in San Francisco, Luma serves more than 600 health systems, integrated delivery networks, federally qualified health centers, specialty networks, and clinics across the United States, and today orchestrates the care journeys of more than 35 million patients. Additional information about the company is available at the Luma website, the Luma blog, LinkedIn, Facebook, and Twitter.

Media contact: Tim Cox | ZingPR for Luma Health, [email protected]

SOURCE Luma Health