Leading Automotive CRM Provider DealerSocket Announces ServiceDriver 2.0

SAN CLEMENTE, Calif., Feb. 11 /PRNewswire/ -- Leading automotive CRM provider DealerSocket announced today the availability of ServiceDriver 2.0, a robust enhancement to the DealerSocket CRM Service module built using Adobe Flex, a highly productive application framework used to build rich Internet Applications (RIAs). DealerSocket's new service tool will allow service departments to greatly increase their ability to handle multiple customers simultaneously, market more effectively to lost and new service customers and efficiently balance the workload of their service drive. Owners, managers and dealer principles now have insights into their fixed operations that were previously unavailable, all within a fast and user-friendly web-based interface.

"Making money from fixed operations is the way smart dealers have stayed in business in a tough economy," said Jonathan Ord, DealerSocket co-founder and CEO. "Our ServiceDriver 2.0 product will allow dealerships to take their service business to the next level with state-of-the-art tools, technology and workflow. Now dealers can make certain that their service drives are operating efficiently and effectively while marketing to each and every service prospect and customer. Our ServiceDriver 2.0 product is revolutionary and will change the way service departments do business."

With the ability to automate workload balancing of the service drive, DealerSocket's ServiceDriver 2.0 enables 24/7 access to service appointment setting via a custom web portal that is branded and consistent with the rest of the dealership's online presence. In addition, service advisors can now work on multiple appointments simultaneously while being sure that they are balancing service bay workload and efficiency through pre-set and comprehensive rules. ServiceDriver 2.0 also comes with a built-in loaner car scheduling tool which has several benefits including; increased customer satisfaction, rental car cost control and easy-to-use loaner car inventory tracking and scheduling. The new Service Manager's Dashboard gives service managers, dealer principles and owners unmatched access into a comprehensive picture of their service department through a dashboard view of RO metrics, appointment metrics, email capture metrics, top performing advisors, and actionable marketing opportunities.

DealerSocket will be demonstrating ServiceDriver 2.0 along with several other product enhancements at the 2010 National Auto Dealer Association Convention, February 13th through 15th in Orlando, FL.

About DealerSocket

DealerSocket provides the automotive industry with the most comprehensive Customer Relationship Management (CRM) and training solutions available in the market today, allowing auto dealers to save time, save money, and improve sales staff effectiveness with one consolidated product. With the power to manage sales, service, CSI, marketing and training, DealerSocket is the complete source for all customer facing automotive dealership departments.

DealerSocket's core CRM is enhanced by a powerful data mining tool called MoneyMaker, an online process training university called Carmind and an efficient CallCenter solution. Top auto dealers are making their existing assets work harder and uncovering hidden revenue in leasing, sales and service through the use of DealerSocket's MoneyMaker and CallCenter tools. Dealers are also getting more out of their people through the DealerSocket Carmind training university.  These products can be used alone or in conjunction with the core CRM solution to provide an end-to-end marketing and revenue producing engine.

More than 50,000 users at over 1000 auto dealerships throughout the U.S. and Canada now leverage DealerSocket's automotive CRM solution to optimize and manage marketing activities, sales processes, customer satisfaction and retention, and service department operations.

Based in San Clemente, California, DealerSocket has won numerous awards and industry recognition, including being named to the Inc. 5000 list two times, member of Red Herring 100 North America in 2009, Best Management Team in the 2009 American Business Awards and Best Overall Company in the 2008 International Business Awards. DealerSocket is recognized by Deloitte & Touche as one of the fastest growing companies in North America. For more information, call 949-900-0300, email [email protected] or visit www.dealersocket.com.  

SOURCE DealerSocket

WANT YOUR COMPANY'S NEWS FEATURED ON PRNEWSWIRE.COM?

440k+
Newsrooms &
Influencers

9k+
Digital Media
Outlets

270k+
Journalists
Opted In

GET STARTED