Large Beauty & Health Retailer Partners with Alpine Access for Comprehensive Customer Care Services during Holiday Season and Year Round

DENVER, Dec. 6, 2011 /PRNewswire/ -- Alpine Access, the premier provider of virtual contact center solutions and services, today announced it has been selected by one of the nation's largest beauty and health retailers to handle a variety of support calls from hundreds of store locations, as well as from the company's e-commerce website. Alpine Access will handle calls from the client's 400 nationwide retail stores along with direct calls from consumers and website visitors. In addition to phone support, Alpine Access' home-based agents will manage customer communication through email and chat channels.

Alpine Access was selected for its unique ability to efficiently and effectively increase staffing to handle high seasonal call volumes, while also maintaining staffing and high-quality service levels year-round. The company will provide the retailer with a dedicated team of agents who have previously used the retailer's products or visited one of its many retail locations. Known in the industry as "uber fans," these agents have a strong affinity for the client's products, which allows them to anticipate consumer needs and resolve issues faster.

"The virtual at-home model is well-suited for retail heavyweights because of our combined abilities to hand-select agents and easily adjust staffing levels to mirror actual call volume patterns," said Christopher M. Carrington, president and CEO of Alpine Access. "These advantages are important at a time when economics and competition are forcing retailers to operate more efficiently while preserving consumer satisfaction and brand reputation."

With over 5,000 employees throughout North America, Alpine Access provides clients with the depth and breadth of experience necessary to deliver high quality service in the face of variable call volumes, new communication channels and future business growth. The flexibility and scalability of a home-based workforce is especially important in the retail industry where companies need to ramp-up for the holidays or adjust staffing levels in real-time to ensure calls are answered quickly. Each call has revenue implications which are critical to every retailers continued growth and success.

About Alpine Access

Alpine Access is redefining the contact center industry through its virtual outsourcing services and solutions. Founded in 1998, Alpine Access powers the customer service and technical support operations of many leading international brands through approximately 5,000 work-at-home professionals across the U.S. and Canada. The company offers a robust suite of distributed workforce solutions and capabilities, including SaaS-based talent management platforms, security solutions in the cloud, and consulting services. Rated the #1 contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access' clients include respected Fortune 1000 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.

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Chris Carrington
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SOURCE Alpine Access

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