Kaiser Permanente's Mail-Order Pharmacy Ranked Highest in Customer Satisfaction by J.D. Power

News provided by

Oct 20, 2016, 11:00 ET

OAKLAND, Calif., Oct. 20, 2016 /PRNewswire/ -- Kaiser Permanente's mail-order pharmacy was ranked highest in customer satisfaction by the J.D. Power 2016 U.S. Pharmacy Study,^SM marking the seventh time since 2009 that the organization has earned the top spot in this prestigious consumer study.

The J.D. Power study measures customer pharmacy satisfaction based on responses from nearly 15,000 customers who filled new prescriptions or refilled current prescriptions in the three months before the survey. The study measures customer satisfaction for five factors: prescription ordering process, prescription delivery, cost competitiveness, interaction with the pharmacist, and interaction with the non-pharmacist staff. In addition to this year's study, Kaiser Permanente earned the highest ranking 2009 through 2014.

"Our mail-order pharmacy is an important part of our commitment to providing our members with high-quality, convenient and affordable care," said Joseph Douglas, vice president, National Outpatient Pharmacy Services, Kaiser Permanente. "It is great to see that our efforts to provide excellent service are reflected in this study. We know that receiving prescriptions by mail not only increases our members' satisfaction, but also improves medication adherence, which helps promote their total health."

Kaiser Permanente's mail-order pharmacy provides its members easy and convenient options to manage their prescriptions. They can refill prescriptions through My Health Manager on kp.org, or on-the-go from anywhere through the Kaiser Permanente mobile app. Powered by the largest civilian electronic health system in the world, Kaiser Permanente's My Health Manager and the mobile app empower members to engage with their care teams and become actively involved in their health.

In 2015, Kaiser Permanente members used mail order to fill 20.6 million prescriptions. Members have several options for ordering prescriptions by mail, including online, by phone, or using the organization's 24-hour EasyFill automated refill phone system. Members do not pay for postage on mail-order prescriptions.

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America's leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve more than 10.6 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health. For more information, go to: kp.org/share.

Contact: Paul Silva: (562) 745-4545
[email protected]

Logo - http://photos.prnewswire.com/prnh/20130718/SF49717LOGO

SOURCE Kaiser Permanente