J.R. Dunn Jewelers Awarded Best Boost Sales Customer Award At The 2015 Kount Customer Summit

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May 19, 2015, 09:00 ET

LIGHTHOUSE POINT, Fla., May 19, 2015 /PRNewswire/ -- J.R. Dunn received the Fraud Fighter Best Boost in Sales award at the 2015 Kount Customer Summit on May 18, 2015 at the Caribe Royale All-Suite Hotel & Convention Center in Orlando, FL.

J.R. Dunn has used the Kount anti-fraud program to turn challenges into successes for a little more than a year, and has been able to increase sales and improve customer service while reducing chargeback and rejection rates.

The results Kount helped J.R. Dunn achieve are impressive, helping the jeweler bridge the gap between delivering better service to the customer and preventing fraud, whether they are ordering with the assistance of a J.R. Dunn internet sales professional over the phone, as 60% of clients do, or self-ordering.

Prior to utilizing Kount, approximately 15 percent of the trail transactions were being denied, with as many as half of them abandoned by customers due to delays that could be as long as 48 hours. Since integrating a customized version of Kount that ensured the all-important one-step checkout experience for J.R. Dunn clients, customer abandonment due to fraud verification delays are now non-existent! Thanks to count, J.R. Dunn can now easily detect fraud indicators, including if a customer is using multiple credit cards or multiple email addresses, or if they're making multiple transactions.

"Kount has helped us determine the legitimacy of a transaction in-the-moment, providing rules to flag orders for manual review - which are fewer and faster - with detailed information," said J.R. Dunn eCommerce Director Kara Mangiere, who was on-hand to accept the award on behalf of the jeweler. "Before Kount, it would take one or two days to get approval. The positive impact of Kount on our business is undeniable."

Kount helps online businesses boost sales by reducing fraud and allowing them to accept more orders. The company's intuitive business intelligence tools that help merchants detect fraud are easy to implement and easy to use. Kount's proprietary technology provides maximum protection for some of the world's best-known brands.

The family-owned-and-operated J.R. Dunn Jewelers has been in business for 45 years. Two generations work side by side to bring the best in selection and customer service to South Florida. The 8,000-square-foot showroom at 4210 North Federal Highway in Lighthouse Point serves clients in Miami, Ft. Lauderdale, Deerfield Beach, Boca Raton, Delray Beach, Boynton Beach and West Palm Beach.

SOURCE J.R. Dunn Jewelers