Interactive Site Tours at ICMI Contact Center Demo & Conference 2014 Soar in Popularity

COLORADO SPRINGS, Colo., July 22, 2014 /PRNewswire/ -- Passive learning is a thing of the past! Conference-goers are demanding (and receiving) engaging experiences such as the interactive site tours at the ICMI Contact Center Demo & Conference (November 3-5, 2014) in Chicago.     

These in-depth tours have become an extremely popular option on the ICMI program:   

• In Chicago, attendees can explore the contact center operations of industry leaders such as Cars.com, kCura, EZ Links Golf and ACE Hardware.
• Each tour provides unique insights into business operations, ideas for best practices, and a chance to discuss real-world challenges with executives.  

Note: Site tours are offered on Monday, November 3, 2014 to Premium Pass holders only. Limited space is available on each tour and spaces fill quickly. Attendees are encouraged to select their site tour at the time of registration.

The Site Tour Value

"For the past decade, ICMI has been carefully building interactive opportunities into our event programs," Patty Caron, ICMI's Event Manager, explains. "Site tours are one of the most popular and valued experiences for our attendees. In addition to the site tours, attendees can find educational value through intensive half-day workshops, roundtable breakfasts, networking receptions, and live consultation with an expert on a customized career development roadmap."

View the complete schedule at icmi.com/ccdemo.

Special Offer

Register before September 19 and use promo code DEMOPR to get $200 off the already low Early Bird pricing.

ABOUT CONTACT CENTER DEMO & CONFERENCE

ICMI Contact Center Demo & Conference is an excellent investment for any contact center, large or small. Through the increased knowledge, expanded contacts, and renewed enthusiasm that each attendee experiences, this event provides a significant value with outstanding returns.

Produced by ICMI, a leader and partner in the contact center industry for over 30 years, the educational program offers deep, meaningful content addressing the most current topics of the industry. The unique design of the Demo Hall provides an atmosphere attendees love for exploring the latest trends and technology. Add to all that the amazing networking opportunities, and it's easy to understand why this event is a favorite of contact center professionals.

To receive email updates on the conference, register for the ICMI events newsletter.

ABOUT ICMI

International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.

Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers and consultants are committed to helping professionals raise the strategic value of contact centers, optimize operations and improve customer service.

ICMI is a part of UBM (LSE:UBM), a global live media and B2B communications, marketing service and data provider.

SOURCE International Customer Management Institute (ICMI)

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