ICMI to Feature Seven New Tours at Contact Center Demo in Las Vegas

COLORADO SPRINGS, Colo., July 11, 2017 /PRNewswire/ -- The International Customer Management Institute (ICMI) announces seven brand new Contact Center Tour offerings at its 2017 Contact Center Demo, taking place September 25-27 in Las Vegas, Nevada. The seven contact center tours will provide invaluable insight on the operations of leading contact centers and give attendees a unique opportunity to hear from key personnel as they share details of their operations, achievements, and challenges.

ICMI Contact Center Demo takes place September 25-27 at the Mandalay Bay Convention Center in Las Vegas, NV. For more information, please visit: icmi.com/Contact-Center-Demo-Conference

This year, ICMI partnered with impressive contact centers in the Las Vegas area to give attendees a fresh perspective on the key strategies used by some of the best in the industry. This is an opportunity for attendees to get a firsthand look at how other organizations are run, network with respected industry thought leaders, and receive exclusive knowledge that can be applied to their own organizations.

"The Contact Center Tours continue to provide industry professionals with an exceptional learning opportunity, and we are thrilled to offer a new and exclusive selection this year," said Patty Caron, event director, ICMI. "This is a very unique and important conference offering for attendees, as they will receive a glimpse into how the best in the business run their contact centers."

The tours will take place on Monday, September 25th and will be offered to those registering for a three-day pass only. Tours will be offered in morning and afternoon time slots. This year's contact center tours include:

Morning Site Tours: 8:30 am- 12:00 pm

• Entertainment Benefits Group
• MGM Resorts International Customer Care Center
• One Nevada Credit Union
• Telus International
• UPS
• Zappos

Afternoon Site Tours: 1:30 pm- 5:00 pm

• Entertainment Benefits Group
• GES
• MGM Resorts International Customer Care Center
• One Nevada Credit Union
• Telus International
• UPS

The ICMI Contact Center Demo is a leading event for contact professionals. The conference offers 3-days of thought-provoking sessions as well as a dynamic expo floor featuring cutting edge technology and services.

Register for ICMI Contact Center Demo
To register for ICMI Contact Center Demo, please visit: secure.icmi.com/demo/2017/registrations/Attendee

To register for a media pass, please visit: secure.icmi.com/demo/2017/registrations/media

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About ICMI 
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM. 

SOURCE International Customer Management Institute (ICMI)

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