ICMI Contact Center Expo Announces Robust Keynote Lineup for 2018 Event

COLORADO SPRINGS, Colo., Nov. 2, 2017 /PRNewswire/ -- The International Customer Management Institute (ICMI), the authority on contact centers, announces its keynote lineup for ICMI Contact Center Expo 2018. This year's event will feature inspirational keynotes from leaders such as Eric Whitacre, Grammy-Winning Composer, Conductor and Creator of the ground-breaking Virtual Choir; Nataly Kogan, Happiness Expert, Venture Capitalist and Successful Tech Entrepreneur; and the Disney Institute© sharing how they inspire customer excellence.

ICMI Contact Center Expo 2018 will take place May 21-24, 2018 at the Walt Disney World® Resort near Orlando, FL. To learn more about the event and to register, please visit: ICMI.com/CCExpo

"This year's keynote lineup offers unique perspectives into how connecting with employees, customers, and even ourselves can make a difference in overall work performance," said Patty Caron, Event Director, ICMI. "Each of these inspiring keynotes are designed to connect with attendees and lead them to be inspired to pursue powerful connections within their own workplace, while creating a positive customer service experience for all parties involved."

Each keynote aligns with the overall event theme, "Come Together: The Power of Connecting," and will show how their dedication to making purposeful connections has led to personal and organizational success. The ICMI Expo 2018 keynote presentations include:

Inspiring Customer Service Excellence
Presented by: Disney Institute© 

This illuminating keynote will introduce you to Disney Institute's© Chain of Excellence and will showcase how powerful connections between inspired leaders, motivated employees, and satisfied customers can drive financial results and repeat business. Attendees will gain insight into how to differentiate their service to become a provider of choice, as well as understand the processes necessary to develop a culture that consistently delivers exceptional service.

The Composer/Conductor as Communicator and Builder of Communities
Presented by: Eric Whitacre, Grammy-Winning Composer, Conductor and Creator of the ground-breaking Virtual Choir 

Eric will share his journey, talents, and ideas for Virtual Choir - a global phenomenon creating a user-generated choir. Virtual Choir brings together singers from around the world and their love of music in a new way through the use of technology. Singers record and upload their videos from locations all over the world, which are then synchronized and combined into one single performance to create the Virtual Choir. Eric will demonstrate the collaboration, creativity, and innovation that is the basis of Virtual Choir, and will discuss its impact on him and the singers.

Cultivating Happiness at Work
Presented by: Nataly Kogan, Happiness Expert, Venture Capitalist & Successful Tech Entrepreneur

After years spent chasing "The Big Happy" of career, money and achievements, Nataly will share her happiness manifesto along with research-based instruction to help make happiness a habit and a regular practice, rather than a vague concept. Nataly will teach attendees how to move their careers forward with optimism, purpose and satisfaction by sharing how we each have a responsibility to ourselves and our careers to find the positive path in any work environment. Through this mindset, attendees can make themselves invaluable to their organizations.

To learn more about this year's keynote lineup please visit: ICMI.com/CCExpoKeynotes

Registration:
For more information and to register, please visit: ICMI.com/CCExpoPasses  

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About ICMI  
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM. 

SOURCE International Customer Management Institute

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