ICMI Contact Center Expo & Conference Enhances Offerings with the Addition of Innovative Programs, Workshops, Speakers & More

COLORADO SPRINGS, Colo., Jan. 25, 2017 /PRNewswire/ -- The International Customer Management Institute (ICMI), has added dozens of new features to the 2017 ICMI Contact Center Expo & Conference lineup. As the leading contact center industry event , ICMI is continuing to raise the bar with additional, compelling programs, educational speakers, interactive workshops, contact center tours, case studies and more, providing the most valuable and comprehensive experience for attendees and exhibitors. ICMI Contact Center Expo and Conference will take place May 22-25, in Orlando, FL. For more information, please visit: ICMI.com/CCExpo.

"The contact center industry is thriving and ICMI excels at providing the most educational, productive and rewarding experience for our exhibitors and attendees," said Patty Caron, Event Director, ICMI. "The addition of these new programs at ICMI Contact Center Expo & Conference is another example of our commitment to delivering the best experience and education that drive the industry forward."

Contact Center Tours:

ICMI Contact Center Expo & Conference offers its attendees the opportunity to get a first-hand look at the different processes of local contact centers, aiding in learning new strategies and tactics to apply to and improve their respective businesses. ICMI is the leader in offering the largest selection and most sought after tours, as evidenced by the now completely booked Walt Disney World Reservations Center Tour. The 2017 Contact Center Tour comprehensive lineup will also feature Entertainment Benefits Group, Heart of Florida United Way 2-1-1, JetBlue University and Walgreens. For more information on the 2017 contact center tours please visit: icmi.com/expotours

Executive Connections Package:

The executive connections package is an exclusive conference upgrade that offers busy contact center executives the opportunity to network with peers in similar leadership roles and discuss comparable everyday challenges. Limited to 100 senior executives, this elite program offers exclusive breakfasts, lunches, and a welcome reception, as well as interactive discussions with keynote speakers, exclusive presentations and more. To learn more about the brand new executive connections program, please visit:  icmi.com/ec

MasterMinds Workshop:

The brand-new MasterMinds workshop will support a structured year-round group for like-minded individuals with similar goals to connect and combat initiatives together. The MasterMind groups will be working through instructor led discussions to take their top learnings from the conference and develop an action plan to bring back to their respective offices.

The MasterMinds Workshop will meet all day on the last day of the event, May 25, to discuss key takeaways with other leaders in the industry. For more information on the MasterMinds Workshop, please visit: http://www.icmi.com/Contact-Center-Expo-Conference/Program/Full-Day-Training#session=Session-Post-3.

Pre-Conference Small Contact Center Workshop:

In 2017, attendees can connect early on at the conference with like-minded small contact center managers. Led by ICMI Senior Consultant Rose Polchin, the full-day Small Contact Center Workshop is geared specifically for those in contact centers with two to 50 agents, and designed to provide the tools, strategies and tips needed to achieve big results.

For more information on this full day workshop, please visit: icmi.com/Contact-Center-Expo-Conference/Program/Half-day-Workshops#session=Session-Pre-4

Speakers:

ICMI Expo 2017 will host many top names and contact center professionals as speakers at the event, including two new keynote presenters. Doug Lipp, former Disney head of training and Shep Hyken, customer service and experience expert will entertain and inspire attendees to provide an improved customer experience. Additionally, ICMI has created a lineup of several new voices to educate attendees and provide valuable insight on trending topics. Top organizations such as ADP, AAA Insurance, Overstock, Western Union, TD Ameritrade and more will be represented in this year's speaker lineup. For more information about the 2017 speakers, please visit: http://www.icmi.com/Contact-Center-Expo-Conference/Speakers/Speakers.

Register by January 31^st and save $400!

Two, three and four-day passes are available to suit your individual needs. For more information and to register, visit: secure.icmi.com/expo/2017

Apply for a Media Pass: icmi.com/Contact-Center-Expo-Conference/Resources/Media-Center 

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About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company. 

SOURCE International Customer Management Institute (ICMI)

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