ICMI Announces New Symposium Location and Launches New Course for Customer Management Professionals

COLORADO SPRINGS, Colo., March 24, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) is already hard at work gearing up for our mid-year training symposium which, for the first time ever, will be held in Nashville on June 24-27!  We are very excited to host this symposium at a fantastic destination for those who enjoy Nashville.

All ICMI Training Symposiums offer attendees inclusive professional development packages incorporating both intensive training and networking opportunities, allowing them to mix and match from seven training course options ranging from one to four days in length.  Included among the course choices in Nashville are such popular offerings as "The Workforce Management Boot Camp," "Small Contact Center Workshop," "Essential Skills and Knowledge for Effective Contact Center Management," "More than Metrics: Harnessing Data to Drive Performance," "Contact Center Strategy: A Planning Workshop," and "Advancing Contact Center Quality Through Monitoring and Coaching."

ICMI has also added a new course in Nashville. We are excited to announce the "Managing Difficult Customer Contacts" course, which includes an in-depth study of the techniques used to identify and diffuse difficult customer interactions and to find the best solutions to turn a dissatisfied customer into a satisfied one.  This course will be great for frontline agents responsible for customer service, sales, claims, reservations, information centers, help desks, emergency services, and consumer affairs.

On-site networking activities will be offered throughout the week, and include an evening reception, an SWPP / QATC regional meeting, daily-networking breakfasts, and peer-to-peer sharing focused on a wide array of industry topics.

"As a former resident of Nashville, I am very excited to host this Symposium in such a fantastic destination for anyone who loves to touch, taste and hear the rich history of music, and I can tell you first-hand it truly lives up to all the hype of being one of the musical capitals of the world," said Justin Robbins, Training and Development Manager for ICMI. "Add that to the new course on Managing Difficult Customer Contacts and you've got a great recipe for a can't miss training session!"

For more information on upcoming ICMI Training Symposium, visit
http://www.icmi.com/nashville.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.

ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.

SOURCE ICMI

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