ICMI Announces ACCE 2011 Video Contest Winners - Theme Focused on Voice of the Customer

COLORADO SPRINGS, Colo., May 26, 2011 /PRNewswire/ -- The ICMI ACCE Conference and Expo, the annual global gathering for the contact center community, has announced the winners of their third annual ACCE Video Contest. The theme of the 2011 contest, "The Voice of the Customer," matches the overall theme of the event. Entrants were asked to provide a short, creative video showing how they increase satisfaction and build loyalty within their organization.

A five-member panel of customer service industry experts gave top honors to videos submitted by Capital One, Xerox and Northwestern Bank. Videos were judged on how well they supported the theme, along with creativity and originality. Submissions were required to be three minutes or under in length and were accepted in any genre, including comedy, documentary and animation.

Top winner Capital One was a first-time entrant to the contest.

"At Capital One, we remain focused on meeting our customers' needs and building lifelong relationships with them," said Heather Cox, Senior Vice President - Card Operations.  "Listening to feedback is a critical part of understanding what drives customer satisfaction across our services and channels – it was our goal to convey this with our ACCE video contest entry. We are excited and honored to have been judged the first place winner!"

"We were thrilled to see the creativity and originality of the nominations, along with the thoughtfulness with which the theme was addressed" said Laura Quinn, Events Manager for ICMI Events.  "We thank all of our nominees for their submissions, and congratulate the winners."

Contest judges were Gerry Barber, Call Center Senior Leader, Deloitte Services; Larry Eiser, Managing Principal of Contact Center Insights, LLC; John Goodman, Vice Chairman, TARP Worldwide; Peggy Gritt, Sr. Program Manager, NISH Contact Center Services; and Layne Holley, Director of Community Services, ICMI.

Winning videos will be shown at ACCE 2011, taking place at the Sheraton New Orleans Hotel June 13-16.  The winning videos can be found online at http://www.icmi.com/ACCE/Event-Highlights/Video-Contest

ACCE provides valuable insight into how to improve a center's performance by better managing people and resources, improving operations, properly selecting and implementing technology, and more. The event will address the needs of all contact center professionals, including:

• Senior Level VPs and Directors who are accountable for strategic planning and alignment
• New and Experienced Managers responsible for operational and tactical plans
• Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring
• Analysts who require a fundamental understanding of industry principles
• CIOs who desire financial improvements from enhanced call center operations
• CTOs who require integration of call center strategy with other internal departments
• Customer Support Professionals who need to acquire new skills for their everyday jobs

ACCE 2011 is presented by ICMI, one of the contact center industry's most respected organizations. To register to attend this event, or to find out more about the conference, media registration, and exhibition opportunities, please visit http://www.icmi.com/ACCE2011.

About ICMI:

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.

ICMI is a part of UBM Live which provides leading integrated media solutions and professional services across 20 different markets. For more information, visit www.icmi.com.  

SOURCE International Customer Management Institute (ICMI)/UBM Live

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