ICMI and CIAC Certification Announce Revival of Customer Service Pace Setter Program

COLORADO SPRINGS, Colo., June 12, 2012 /PRNewswire/ -- The International Customer Management Institute (ICMI) recently announced the revival of a popular program geared toward recognizing innovative organizations who place high importance on developing employees to achieve service excellence. Past participating organizations have included industry leaders like AAA, Chase, Deloitte, Avon, and Cendant.

The Customer Service Pace Setter program recognizes organizations whose contact center demonstrates a consistent, unparalleled commitment to investing in a high-performance workforce in order to enable extraordinary service delivery and enhanced customer relationships. The program also provides a functional tool for larger organizations who seek a customized career development program for their call center leadership professionals. Given the CIAC Certification program was created for the industry by the industry, it validates a call center manager's ability to run the dynamic contact center environment and develops that same manager to employ proven best practices and a vetted approach.

Demonstrating a commitment requires organizations to support the development of at least 20 contact center management professionals per year through ICMI's CIAC Certification, an accredited program that validates mastery command of globally recognized standards of performance excellence in leadership and management. In essence, these organizations are solidifying their commitment to a standardized and more enabled approach to customer service while at the same time investing in the growth of their leaders. 

Benefits afforded to a Customer Service Pace Setter participant include:

• Prominent recognition on the ICMI website and in CIAC Certification literature
• Rights to use the prestigious Customer Service Pace Setter Program logo via participating organization's marketing promotions
• Dedicated Multi Media News Release via PR Newswire and access to the PR Newswire Reuters sign in Times Square
• Participation in ICMI sponsored forums, speaking engagements, articles and white papers
• Preferred pricing on CIAC Certification group packages

"A Customer Service Pace Setter is an organization that invests in the ongoing professional development of its people, and through development, places a strong emphasis on building customer loyalty and achieving business objectives." said Joy Sobhani, Professional Development Director for ICMI. "These organizations represent an elite group of market leaders, a status the Customer Service Pace Setter designation reinforces."

Organizations that participate in the Customer Service Pace Setter program will be recognized as market leaders in setting the standard for high-caliber contact centers throughout the world. They will be provided the opportunity to take an active role in establishing performance standards and certification criteria for contact center professionals and organizations.

For additional information on ICMI's CIAC Certification Customer Service Pace Setter program contact Todd Piccuillo, [email protected].

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.

ICMI is a part of UBM Live (www.ubmlive.com), a global live media and B2B communications, marketing service and data provider.

About UBM Live
UBM Live connects people and creates opportunities for companies across five continents to develop new business, meet customers, launch new products, promote their brands and expand their markets.   Through premiere brands such as MD&M, CPhI, IFSEC, TFM&A, Cruise Shipping Miami, the Concrete Show and many others, UBM Live exhibitions, conferences, awards programs, publications, websites and training and certification programs are an integral part of the marketing plans of companies across more than 20 industry sectors.

SOURCE International Customer Management Institute (ICMI)/UBM Live