ICMI 2017 Contact Center Expo & Conference Offers New Leadership Programs

COLORADO SPRINGS, Colo., Feb. 14, 2017 /PRNewswire/ -- The International Customer Management Institute (ICMI), has enhanced its conference offerings by adding the new Executive Connections Package and the MasterMinds Workshop to the 2017 ICMI Contact Center Expo & Conference. As the leading contact center industry event, ICMI acknowledges and addresses the specific needs of the executive community, as well as up-and-coming leaders who want to maximize the results of attending an industry conference.

ICMI's 2017 Contact Center Expo and Conference will take place May 22-25, in Orlando, FL. For more information, please visit: ICMI.com/CCExpo.

Executive Connections Package:

New for 2017, the Executive Connections Package is an exclusive conference upgrade that offers senior executives the opportunity to network with peers in similar leadership roles and discuss the challenges unique to their standing in an organization. This elite program is limited to 100 senior executives and offers access to an exclusive VIP reception, breakfasts that feature roundtable discussions, and private lunches with keynote speakers Doug Lipp, former Disney Head of training and Shep Hyken, customer service and experience expert.

To learn more about the brand new Executive Connections program, please visit: icmi.com/ec. 

"We're excited to offer senior leaders more targeted content, private discussions and the ability  to create and foster relationships with individuals that have a similar level of management experience," said Patty Caron, event director, ICMI. "Executives that upgrade to this program can strengthen their leadership skills by networking, learning and discussing different approaches to management. We purpose-built these exciting offerings to enhance the experience of senior leaders in the contact center industry."

MasterMinds Workshop:

The MasterMinds Workshop will provide a unique opportunity for like-minded, up-and-coming individuals to share their challenges and goals for the year, discuss ideas from the conference sessions, and strategize to execute on key takeaways to improve business. Led by ICMI Community Director Justin Robbins, attendees will have the opportunity to work alongside their peers and develop a blueprint for the upcoming year with their counterparts, which they can bring back to and implement in their respective offices. Open to all conference attendees, the MasterMinds Workshop is the premier program that fosters year-round support, development, execution and success. The MasterMinds Workshop will meet on the last day of the event, May 25.

For more information on the MasterMinds Workshop, please visit: ubm.io/MMW.

Register by February 28 to save $300.

Two, three and four-day passes are available to suit your individual needs. For more information and to register, visit: secure.icmi.com/expo/2017

Apply for a Media Pass: ubm.io/MediaReg.

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About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (www.ubm.com), a global events-led marketing services and communications company. 

SOURCE International Customer Management Institute (ICMI)

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