HelpSTAR Delivers Collaborative Workflow Tools to United Federal Credit Union

OAKVILLE, Ontario, May 22, 2012 /PRNewswire/ -- HelpSTAR, a leading provider of collaborative workflow and help desk software, today announced that United Federal Credit Union relies on HelpSTAR to automate its service requests and support, providing its staff with extensive features that implement procedures, processes and route tickets with ease.

Ken Seales, platform engineer for United Federal Credit Union, and his team have been using HelpSTAR for more than six years to support 100 servers and more than 500 users, including the corporate headquarters and 22 branches. The new enhancements that have been incorporated into HelpSTAR 2012 have been instrumental in raising productivity and increasing cost efficiency across the entire credit union.

"HelpSTAR provides customizable tools for our management teams," said Ken Seales. "The support professionals at HelpSTAR are very responsive and always go above and beyond. I am impressed by the fact that its development team has incorporated many enhancement suggestions we have made, making our job easier and more effective."

Many new features of HelpSTAR 2012 significantly increase efficiency and service requests with updates, escalations, business rule transactions, notifications, alerts and role based access control. Unique features include a rich array of collaborative objects that range from instant messages between representatives, documents (including encryption, check-in/out, searches and preview functionality) and integrated appointments and meetings. These features enable customers to send, receive and view communications relating to requests within one consolidated view.

"Our goal is to enable our clients to 'get the job done' by providing them with tools that enhance their productivity," said Igal Hauer, CEO of HelpSTAR. "We are happy to deliver Ken Seales and his team with superior support and features that extend and expand the capabilities of the IT service desk."

About HelpSTAR:
HelpSTAR help desk software is an easy-to-use service desk collaborative suite that provides rapid issue, problem resolution and change management capabilities out of the box without the need for lengthy deployment and staff training. Designed for organizations with 10 to 500 support reps servicing 100 to 50,000 employees, HelpSTAR expedites problem handling through features such as intelligent queuing, various self-help tools, and prompts such as alarms, follow-up reminders, and automatic priority escalation. It offers both a built-in library of standard reports and custom query capabilities. HelpSTAR is available in both client/server and web-based versions running on Microsoft or Microsoft SQL. For more information, visit www.helpstar.com

Media Contact:
Kim Dearborn
Nadel Phelan, Inc.
[email protected]
831-440-2407

SOURCE HelpSTAR