HealthFitness earns URAC accreditation for employee health 24/7 Nurse Line call center

Accreditation offers clients assurance of program quality and effectiveness

MINNEAPOLIS, July 9, 2013 /PRNewswire-USNewswire/ -- Is it a pulled muscle or appendicitis? The option to dial into a health call center for guidance can make a big difference when it's 2 a.m. HealthFitness announced today that it has earned health call center accreditation for its employee health 24/7 Nurse Line from URAC, a Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry.

HealthFitness, a leading provider of health management, corporate fitness management and condition management solutions, offers the 24/7 Nurse Line service to employers who wish to give employees and their family members access to immediate clinical guidelines from registered nurses around the clock. Individuals benefit from immediate answers to questions about everyday health issues and professional advice about treatment options–before early symptoms become serious medical events.

"Earning URAC accreditation is no small task. It demands expertise, commitment and measurable quality processes," said Kelly Merriman, HealthFitness' vice president, service delivery. "URAC accreditation demonstrates that our programs are trustworthy and effective. It is immediate assurance for our clients and our industry that we are conducting business in a manner consistent with national standards."

URAC, an independent, nonprofit organization, is a leader in promoting health care quality through accreditation and certification programs. URAC's standards keep pace with the rapid changes in the health care system, and provide a mark of distinction for health care organizations to demonstrate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in setting meaningful standards for the health care industry. For more information, visit www.urac.org.

URAC Health Call Center standards apply to organizations providing triage and health information services to the public when conducted by telephone, via Web site or other electronic means. The standards assure that registered nurses, physicians or other validly licensed individuals perform the clinical aspects of triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice.

"Feedback from our call center clients shows that the people behind our 24/7 Nurse Line make a real difference at critical moments in participants' lives," Merriman said. "HealthFitness is committed to meeting national evidence-based standards that distinguish high-quality programs across the continuum of care and across our programs and services. That's why we undergo rigorous evaluations to receive accreditation from organizations that set national standards recognized across the industry."

About HealthFitness
HealthFitness, a subsidiary of The Trustmark Companies, is an award-winning, URAC and NCQA-accredited provider of health management, corporate fitness management and condition management solutions. With 35-plus years of experience, HealthFitness is a proven leader and partner for infusing a culture of health. We maximize client results through personalized interaction and a science-based approach to on-site program management, engagement and prevention. HealthFitness provides a portfolio of solutions, including best-in-class integration, INSIGHT® Health Risk Assessments, screenings and EMPOWERED Coaching™. For more information on HealthFitness, visit www.healthfitness.com. 

SOURCE HealthFitness

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