HDI Celebrates 25th Annual Conference & Expo with Speakers from NASA, HP, Boston University, Shark Tank and More
Nearly 2,500 Technical Support Professionals Expected at the Conference & Expo Taking Place March 24-27 in Las Vegas
COLORADO SPRINGS, Colo., March 4, 2015 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical service and support industry, will celebrate its 25th Annual HDI Conference & Expo with a robust schedule of content-rich keynotes and sessions. Nearly 2,500 of the top industry professionals are expected to attend the conference, known as the largest and most respected technical support educational event. The HDI Conference & Expo will take place March 24 – 27, 2015, at the Mandalay Bay Convention Center in Las Vegas. For more information and to register, please visit: hdiconference.com.
The foundation for the event is a comprehensive schedule of career-enhancing learning opportunities to enhance support organizations' operations—covering metrics and measurements, the customer experience, IT service management, desktop support, and more. Among the top professionals addressing some of the most pressing service and support challenges will be:
- Daymond John – Shark on ABC's Shark Tank, renowned entrepreneur and author
- Stephane Maes, PH.D – CTO, Chief Architect, HP
- Jill Beckman – Assistant Director for Desktop Services, Information Services & Technology, Boston University
This year's event will feature eight industry-specific tracks as well as more than 80 content-rich breakout sessions on trending hot topics such as:
- You Don't Need a TV Show to Be an Undercover Boss – James Walker, Chief Information Officer for the NASA Shared Services Center, will lead this session designed to help you manage today's incredibly diverse workforce. Attendees will be provided with practical, inexpensive, proven tools that will allow you to lead in the best and worst of times.
- STEEL Pancakes, Lollipops, and Raving Fans: Creating the Ultimate Customer Experience – In this session, Kirk Weisler, Chief Morale Officer for Team Dynamics, Inc. will share the lessons he learned while working with companies that improved the customer experience by focusing on enhancing employee and team culture. You'll leave with actionable insights for making your own journey toward the Ultimate Customer Experience
- In the Future, Will IT Support Exist? – Matthew Hooper, Digital Transformation Strategist & CIO Advisor for Independent Consultant will explain how organizations can evolve to meet future needs, focusing on queue management, request management, resource management, capability management and solution management.
"For the past twenty-five years, the Annual HDI Conference & Expo has served as the leading event for technical service and support professionals to learn, network and gain inspiration from top experts in the industry," says Michelle Frilow, HDI's Director of Events and Conferences. "This is truly a unique event that provides audiences with fresh new content needed to achieve service management excellence year after year."
The HDI Conference & Expo addresses the needs of the entire team—from seasoned directors to frontline analysts—and provides valuable insight into how formal procedures, processes, and industry tools can improve service and support performance. For more information on the HDI 2015 Conference & Expo, and to register for the event, visit www.HDIConference.com.
About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical service and support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better connect with customers, because that's just good business. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.
About UBM Tech
UBM Tech is a global media business that brings together the world's technology communities through live events, online properties and custom services. UBM Tech's community-focused approach provides its users and clients with expertly curated research, education, training, community advocacy, user-generated content and peer-to-peer engagement opportunities that serve the Security, Enterprise IT and Communications, Network Infrastructure and Applications, and Game and App Developers communities. UBM Tech's brands include Black Hat, Dark Reading, Enterprise Connect, Game Developers Conference (GDC), GTEC, HDI, InformationWeek, and Interop. UBM Tech is a part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion. For more information, go to http://tech.ubm.com.
Contact:
Kimberly Samra
HDI PR
[email protected]
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SOURCE HDI
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