Georgia Power Social Media Center opens in Atlanta

Company expanding and enhancing online customer service, daily communication

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May 23, 2016, 01:57 ET

ATLANTA, May 23, 2016 /PRNewswire/ -- Georgia Power has opened a new, state-of-the-art Social Media Center to meet the increasing demand for social media engagement and enhance customer service and communication. Housed at the company's Atlanta headquarters, the center is an advanced social media resource located near the Georgia Power Storm Center, facilitating fast and accurate social media communication with customers during severe weather.

Inside Georgia Power's new Social Media Center in Atlanta. The center includes tools and technology to allow the company to respond to most customer inquiries on social media within 10 minutes and online chat requests in under a minute.

The exterior of Georgia Power's new Social Media Center in Atlanta. The new center is located near the Georgia Power Storm Center, facilitating fast and accurate social media communication with customers during severe weather.

Inside Georgia Power's new Social Media Center. The company currently engages with customers more than 6,000 times every month on social media and works to provide useful information on energy efficiency, solar energy, electrical safety and more.

"Our goal every day is to make it as easy as possible for our customers to engage with us, while providing them with world-class customer service on every platform," said Louise Scott, vice president of customer service for Georgia Power. "This new center brings all of our social media resources under one roof, with the latest technology, improving our ability to quickly collaborate, solve problems and respond to our customers day and night."

Georgia Power already engages with customers more than 6,000 times per month on social media, quickly helping with billing and service questions, payment options and more. In addition, social media representatives online every day with customers offer useful energy efficiency advice; valuable rebates and incentives; guidance on solar energy; electrical safety tips and resources such as My Power Usage.

The Social Media Center's advanced technology includes simultaneous display of multiple social media feeds; live social streaming to field reps; interactive SMART boards; wireless audio conferencing and instant sharing of desktops/tablets to multiple displays. In addition, the company uses advanced digital tools to better respond to most customer inquiries on social media within 10 minutes and online chat requests in under a minute.

Georgia Power's primary social media platforms are Twitter (@GeorgiaPower) and Facebook (facebook.com/georgiapower), with channels featuring engaging, useful content and prompt, professional customer assistance. The new center builds on the company's full suite of communication platforms, including: OnGeorgia.org, GeorgiaPower.com and telephone options.

The Georgia Power Social Media Center is fully staffed Monday through Friday from 7 a.m. to 7 p.m. and around the clock during severe weather. In addition to connecting with the company on social media, customers can log in to their GeorgiaPower.com account or by telephone. Georgia-based customer service representatives are available 24 hours a day for residential customers at 888-660-5890.

About Georgia Power
Georgia Power is the largest subsidiary of Southern Company (NYSE: SO), one of the nation's largest generators of electricity. Value, Reliability, Customer Service and Stewardship are the cornerstones of the company's promise to 2.5 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, 21st century coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the company on Facebook (Facebook.com/GeorgiaPower) and Twitter (Twitter.com/GeorgiaPower).

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SOURCE Georgia Power