Genpact Unveils "Genpact Volatility and Adaptation Index" to Analytically Monitor Structural Changes to Large Corporations

NEW YORK, Oct. 22, 2013 /PRNewswire/ -- Genpact Limited (NYSE: G), a global leader in transforming and running business processes and operations, today unveiled its Volatility and Adaptation Index (VAI), a first-of-its-kind framework that measures indicators of market volatility as well as the volatility's consequences for large global companies. The VAI also attempts to anticipate periods of structural adaptation through transformation of operations such as the increased adoption of advanced operating centers, global shared services, or global outsourcing. Genpact monitors volatility – and events reflecting it – as part of its work helping organizations adapt to, and potentially thrive in, these challenging times.  

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"Over the past few years, we have seen an unprecedented stream of company news indicating volatility and, even more importantly, distressed operational metrics across a range of industries. We have observed the correlation between those situations and the subsequent adaptation and transformation of businesses," said NV "Tiger" Tyagarajan, president and CEO, Genpact.

During the first half of 2013, Genpact analyzed "volatility events" such as profit warnings or the effect of adverse regulatory environments, as well as signals of adaptation, including restructuring plans, acquisitions, or geographic expansions. Among the industries displaying high levels of volatility, retail banking and capital markets saw decreases in volatility while life sciences and consumer packaged goods (CPG) industries saw increases. Industries experiencing high or rising volatility are more likely to initiate structural and operating business adjustments.

Key findings from the Genpact VAI include:

• Aggregate volatility declined slightly between Q1 and Q2 2013;
• More than one-third of all companies monitored reported at least one volatility event;
• Volatility in retail banking is still significantly above the overall average of all industries;
• Manufacturing and CPG have a high percentage of companies showing volatility but with fewer "events per company per quarter";
• Healthcare – payer, provider and life sciences show a steep rise from Q1 to Q2, suggesting a period of structural operating adjustments is likely to follow.

The VAI is corroborated by Genpact's own operational measurements derived from the sample of processes and operations the company transforms or manages on behalf of clients as part of transformation and outsourcing agreements. For example, mortgage operations fluctuations in banks, and life sciences' and CPG's keen interest in operations transformation services highlight volatility in those sectors.

"Overall, the VAI in the first half of the year showed significant variability across industries," Tyagarajan added. "Industries that show high but – for a period – decreasing volatility are often more likely to transform their business."

About the Volatility and Adaptation Index

The Volatility and Adaptation Index, created by Genpact, is a directional, quarterly measure of volatility and signs of adaptation. It was developed through an extensive analysis of nearly 600 companies with $3 billion or more in annual revenue and sizeable operations with the potential to adapt their business' operating models.

Through its social media analytics group, Genpact monitored publicly available data to identify events that trigger current or future volatility. These events included macro-level, industry-wide events such as regulations, and company-level events like financial underperformance or cost cutting. The companies spanned a wide range of industries including retail and commercial banking, insurance, capital markets, healthcare payer and provider, life sciences, manufacturing, and CPG.  These analyses were "trued up" based on the operational data derived from Genpact's business process transformation, management and outsourcing footprint across the same industries – from mortgage and procurement to finance and accounting (F&A) and credit card processing – driven by its proprietary, analytics-driven Smart Enterprise Processes (SEP^SM) framework.

The first version of the Index looked at events spanning January to March and April to June of 2013. The Index will be updated each quarter, including Q3 data being released at the beginning of November.

About Genpact
Genpact Limited (NYSE: G) is a global leader in transforming and running business processes and operations, including those that are complex and industry-specific.  Our mission is to help clients become more competitive by making their enterprises more intelligent through becoming more adaptive, innovative, globally effective and connected to their own clients. Genpact stands for Generating Impact – visible in tighter cost management as well as better management of risk, regulations and growth for hundreds of long-term clients including more than 100 of the Fortune Global 500. Our approach is distinctive – we offer an unbiased, agile combination of smarter processes, crystallized in our Smart Enterprise Processes (SEP^SM) proprietary framework, along with analytics and technology, which limits upfront investments and enhances future adaptability.  We have global critical mass – 60,000+ employees in 24 countries with key management and corporate offices in New York City – while remaining flexible and collaborative, and a management team that drives client partnerships personally. Our history is unique – behind our single-minded passion for process and operational excellence is the Lean and Six Sigma heritage of a former General Electric division that has served GE businesses for more than 15 years.  For more information, visit www.genpact.com.  Follow Genpact on Twitter, Facebook, and LinkedIn. 

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SOURCE Genpact Limited

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