Genesys and InfoArmor Show How to Move to a Cloud Contact Center in 3 Easy Steps

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Oct 19, 2016, 12:55 ET

SAN FRANCISCO, Oct. 19, 2016 /PRNewswire/ -- Genesys^® (www.genesys.com), the market leader in omnichannel customer experience and cloud contact center solutions, is hosting a live webinar on October 26 that provides a blueprint for businesses looking to migrate to a contact center as a service solution. Presenting an insider view of his own company's recent transition to the cloud is Doug Kaplan of InfoArmor, an industry-leading provider of identity protection solutions and elite cyber intelligence services.

What:	Three Keys for a Successful Move to a Cloud Contact Center
	This webinar reveals the three keys for a successful transition to a cloud contact center. Helpful first-hand experience from InfoArmor will provide insight into the benefits of migration to a cloud platform and tips on securing internal approval. Additionally, the discussion will provide a 90-day, post-go live plan of how to manage and assess your company's cloud transition.

When:	Wednesday, October 26, at 10:00 AM PDT / 1:00 PM EDT (North America)

Who:	Doug Kaplan, Director of Customer Care, Employee Protection Solutions, InfoArmor
	Mike Asebrook, Director of Product Marketing, Genesys

Why:	Attend this webinar to learn:
	• How to create a winning business justification to convince decision-makers to begin the transition to a cloud contact center.
	• What are real-world lessons from InfoArmor on the challenges and benefits along their customer journey when moving to a cloud contact center.
	• What to expect when going live with a cloud contact center and how to make adjustments and assess deployment after the first 90 days.

How:	Register now for this webinar to be presented live in North America.

By transitioning to a cloud contact center, businesses are able to provide customer engagement across all channels. Calculate your ROI and benefits of omnichannel engagement through the online ROI calculator, a tool commissioned by Genesys and delivered by Forrester Consulting.

About Genesys
Genesys, the world's #1 Customer Experience Platform, empowers companies to create effortless omnichannel customer experiences, journeys, and relationships. For over 25 years, we have put the customer at the center of all we do and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 25 billion contact center interactions per year in the cloud and on-premises. For more information, visit www.genesys.com.

Connect with Genesys via Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

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Chris Nguyen
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SOURCE Genesys