Gartner Positions ClickSoftware in the Leaders Quadrant of the 2014 Magic Quadrant for Field Service Management for Fourth Consecutive Year

BURLINGTON, Massachusetts, December 29, 2014 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW) today announced it has been positioned in the Leaders Quadrant of Gartner's 2014 Magic Quadrant for Field Service Management. This is the fourth consecutive year that ClickSoftware has been named a Leader based on Gartner's criteria, which includes the ability to execute and the completeness of its vision.

According to Gartner, Field Service Management (FSM) Magic Quadrant, "Leaders have a robust scheduling engine that is scalable to thousands of technicians, and they demonstrate a market-defining vision of how technology can help service professionals achieve business objectives. Leaders have the ability to execute against that vision through products, services, and demonstrated, solid business results in the form of revenue and earnings." ^[1]

We believe our leadership in the FSM area complements the company's second consecutive appearance in Gartner's Magic Quadrant for Mobile Application Development Platforms (MADP)^[2]. ClickSoftware feels that these unique placements by Gartner increase market recognition of ClickSoftware as the leading provider of optimized field service mobile workforce management.

According to the report, Gartner states: "In a recent Gartner FSM survey, 85% of respondents indicated that they either are already using mobile field service apps or plan to use them within 24 months. Additionally, mobility was a top-three decision criterion for more than 60% of respondents. These stats indicate that mobility has become a critical requirement for FSM buyers and an increasingly important focus area for vendors. While all FSM vendors offer some form of mobile access (via laptops at a minimum), the more advanced and progressive mobile solutions use HTML5 and native container technologies to support a wide variety of smartphones and tablets." ^[3]

"Service organizations must consistently deliver unparalleled service experiences for their customers. This drives the ClickSoftware team to help these organizations make strategic service decisions to 'Master the Moment' when success is judged by their ability to complete the job the first time," said Dr. Moshe BenBassat, ClickSoftware's Founder and CEO. "The future of the world's largest companies will be determined by their ability to differentiate in service. In a world where social media shines a spotlight on the performance of every company, ClickSoftware empowers field workers to become a service company's best brand ambassadors."

"Simultaneously, recognizing that even the most customer-centric organization can only afford to invest in a finite number of field staff, resource productivity optimization remains a challenge. ClickSoftware's algorithms enable service organizations to optimally utilize its resources' capacity; thereby pushing up the service envelope," BenBassat added.

The last year brought the convergence of several of ClickSoftware's strategic initiatives focused on driving optimized service and mobile workforce management for every role, in every size service organization. Over the last several years, the company has repeatedly leveraged leading edge technology, its substantial customer base, and its fluid cash position to expand its line of products based on its patented "service chain optimization" concept. Most recently in February 2014, its acquisition of Xora executed several key components of its strategy:

• Extend the reach of ClickSoftware's solutions to small and mid-size businesses
• Establish a new global channel for product distribution via wireless carriers
• Streamline and optimize service in the interconnected world of service contractors with its visionary Service Marketplace™ offering

In the past year, ClickSoftware has added 55 new enterprise and 15,000 new small and mid-size customers, increasing the distance from its competition as the largest and most stable provider of mobile workforce management solutions. Having more than 700,000 users utilizing its SaaS, public and private cloud, or on premise deployment, also establishes the company's dominance in every deployment method amongst such ISVs.

Gartner notes, "Cloud computing represents the glue for all forces of the nexus. Nearly all the field service vendors have a cloud-based option (with some offering true multitenancy). In the past 12 months, however, we've seen several vendors that offer multiple delivery options gaining more traction with their cloud products, including prospects in the sales funnel. We expect this trend to increase." ^[4]

"Our cloud strategy has focused on staying ahead of and making the transition easy for our customers as they inevitably go to the cloud," stated ClickSoftware's VP Products, Sassi Idan. "Our ability to leverage the benefits of the cloud, our continued investment in mobile innovations like wearables, collaboration, workflow, gamification, and vertical solutions for our top industries, are all targeted at generating faster and greater ROI for our customers."

The tenure of ClickSoftware customers, many with more than 10 years of service optimization, offers further evidence of the incremental value provided by ClickSoftware year after year.

ClickSoftware continues to gain traction in both the enterprise and mid-market with its recent expansion of its integrated offerings with Salesforce.com. Adding to its ClickWorkforce solution, the company released the first of several native Salesforce1 AppExchange apps, ShiftExpert. This is also the first example of ClickSoftware's application of 'optimization as a service' (OaaS) technology which brings enterprise grade sophistication to the mid-market at an affordable price.

The breadth of ClickSoftware's solutions cover demand forecasting, long-and-short term capacity planning, shift planning, real-time scheduling and optimization, enterprise mobility, and business analytics, giving customers measurable ROI and enabling them to provide superior customer service. Intra-day on-going schedule optimization is one example of a unique differentiator that enables a ClickSoftware customer to become a real-time service enterprise.

The full 2014 Gartner Field Service Management Magic Quadrant report can be found, compliments of ClickSoftware at http://go.clicksoftware.com/gartner-magic-quadrant-for-field-service-management-2014.html

About the Magic Quadrant 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

^[1],[3],[4] Gartner Magic Quadrant for Field Service Management, William McNeill, Michael Maoz, Jason Wong, 22 December 2014

^[2] Gartner Magic Quadrant for Mobile Application Development Platforms, Ray Valdes, Van L. Baker, Richard Marshall, Jason Wong, 02 September 2014

About ClickSoftware 

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

Safe Harbor Statement 

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2013 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

Media Contact:

Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
[email protected]

SOURCE ClickSoftware Technologies Ltd

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