Frost Bank Again Leads In Greenwich Excellence Awards

News provided by

Feb 17, 2017, 12:31 ET

SAN ANTONIO, Feb. 17, 2017 /PRNewswire/ -- Frost Bank, one of the largest banks based in Texas, received 33 Greenwich Excellence Awards – more than any other bank nationwide – for providing superior service, advice and performance to small-business and middle-market banking clients. As in previous years, Frost was the only Texas-based bank to receive national recognition for "Overall Satisfaction" and "Likelihood to Recommend" in both the middle-market and small-business banking categories.

This is the 12th consecutive year that Frost has been recognized by Greenwich Associates, the leading research-based consulting firm serving the financial services industry. Of the 33 awards Frost received, 16 were in the small-business segment and 17 were in the middle-market segment.

"These awards are special to us, because they are based on feedback from the marketplace," said Frost Chairman and CEO Phil Green. "Third-party recognition such as this helps confirm our capabilities as well as our culture of personalized service and unique value proposition."

Frost received Greenwich Excellence Awards in Small Business Banking for:

Overall Satisfaction – National
Proactively Provides Advice – National
Branch Satisfaction – National
Industry Expertise – National
Likelihood to Recommend – National
Cash Management – Overall Satisfaction – National
Cash Management – Accuracy of Operations – National
Cash Management – Customer Service – National
Cash Management – Digital Functionality – National
Cash Management – Ease of Product Implementation – National
Cash Management – Functionality and Range of Online Services – National
Cash Management – Product Capabilities – National
Overall Satisfaction – West
Proactively Provides Advice – West
Likelihood to Recommend – West
Cash Management Overall Satisfaction – West

Frost received Greenwich Excellence Awards in Middle Market Banking for:

Overall Satisfaction – National
Proactively Provides Advice – National
Cash Management – Digital Functionality – National
Cash Management – Ease of Product Implementation – National
Cash Management – Functionality and Range of Online Services – National
Industry Expertise – National
Likelihood to Recommend – National
Cash Management – Overall Satisfaction – National
Cash Management – Accuracy of Operations – National
Cash Management – Customer Service – National
Cash Management – Product Capabilities – National
Cash Management – Sales Specialist Performance – National
Cash Management – Cash Management Specialist Quality of Advice – National
Overall Satisfaction – West
Proactively Provides Advice – West
Likelihood to Recommend – West
Cash Management – Overall Satisfaction – West

Greenwich Associates based the awards on thousands of interviews with executives across the country. Frost is one of only 30 of more than 600 eligible providers that were named as national winners across a series of qualitative metrics measured by Greenwich Associates.

About Frost:
Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company with $30.2 billion in assets at Dec. 31, 2016. One of the 50 largest U.S. banks by asset size, Frost provides a full range of banking investments and insurance services to businesses and individuals in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Permian Basin, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost has helped Texans with their financial needs during three centuries. For more information, visit www.frostbank.com.