Direct Finance Chooses Lighthouse as Knowledge and Sales Solution

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Jun 03, 2015, 10:37 ET

SAN JOSE, California, June 3, 2015 /PRNewswire/ --

Direct Finance chose KMS lighthouse as their knowledge solution provider, for their service and sales centers, underwriting department and accounting division. The leading consumer credit company recently implemented Lighthouse Desktop, in a project that lasted only four months.

After examining the various competitors, Direct Finance chose Lighthouse, because the product is suitable for all organization departments, and due to KMS lighthouse's vast experience working with financial organizations.

Direct Finance chose to implement a system that could answer all their knowledge needs: KM, sales and service interactions and inside procedures and conduct. Lighthouse provides all employees with access to the most updated and relevant knowledge for their work. By optimizing customer interactions, conversion rates are improved.

According to Liat Shmueli Lichtenshtein, SVP HR at Direct Finance: "We are constantly working to improve and optimize our organizational processes, customer experience and customers' loyalty. We chose Lighthouse due to its proven achievements and success in the industry. The fact that we were able to implement the system in a very short time, including the characterization and creating content from scratch, is due to Lighthouse staff's expertise and Direct Finance's engagement in favor of our clients and employees."

According to Yossi Caspi, KMS lighthouse CEO, "Lighthouse creates a unified marketing and sales messaging, for the use of all company employees: from the management and all the way to sales and service centers. We're delighted Direct Finance chose us and we're sure the effort will pay off soon in business benefits: savings and higher revenues."

As the project moves forward, the use of Lighthouse will expand to other company divisions, such as IT.

About KMS lighthouse

Lighthouse improves performance and productivity by providing agents on all channels with real-time, on-the-spot access to the information they need to optimize customer service and to transform customer engagement into sales. Lighthouse is suitable for all business units: sales, customer service, back-office, technical support, and implementing go-to-market strategy, by providing users with quick, consistent and precise answers to questions and queries. Combined with brilliant knowledge visualization and our lightning-fast implementation, it's a winning product.

In just a few years, Lighthouse has earned a growing global customer base and glowing industry and analyst reviews, including Gartner's 2014 Cool Vendor List and KM World's list of the most important knowledge companies. More information: http://www.kmslh.com [email protected]

Noga Cohen
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+1-347-434-5596

SOURCE KMS Lighthouse