Delta Introduces Sleep Kits for International Economy Customers and Adds New Amenities

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Apr 03, 2014, 09:00 ET

ATLANTA, April 3, 2014 /PRNewswire/ -- Delta Air Lines (NYSE: DAL) introduced new sleep kits and several updated amenities for passengers seated in the Economy cabin on long-haul international flights. Sleep kits will be offered to each customer by flight attendants and will include individual eyeshades plus earplugs to help customers get better rest when travelling between continents.

Delta introduced new sleep kits and several updated amenities for passengers seated in the Economy cabin on long-haul international flights. (PRNewsFoto/Delta Air Lines) (PRNewsFoto/DELTA AIR LINES)

In addition, on all trans-Atlantic flights of 3,850 miles or less from the U.S. to Europe, customers in the Economy cabin will receive a full-size bottle of water following meal service and updated snack offerings for morning and afternoon/evening arrivals. A mid-flight ice cream service will also be offered on these flights returning from Europe to the U.S. These service improvements will expand to longer-haul international flights in early summer.

This summer, customers flying in domestic First Class as well as the Economy cabin on domestic and international flights will be offered newly upgraded earbuds that will be theirs to keep for use with Delta's seatback entertainment systems. Delta is the only U.S. carrier to offer personal, on demand entertainment at every seat on all long-haul, international flights.

"Delta continues to focus on making travel better by introducing amenities that our customers find both helpful and comforting when they travel," said Joanne Smith, Delta's senior vice president – In-flight Service. "Adding new items in Economy on international flights improves the quality of the product and helps our customers arrive at their destination rested, entertained and refreshed."

Delta also unveiled its redesigned version of SKY magazine — the most read in-flight magazine in the world — that celebrates people and travel with the April 2014 issue. SKY is available onboard more than 5,000 daily Delta flights. The new SKY will be a leading premium travel magazine focused primarily on business travel and aligned to the interests of Delta's customers.

Today's announcement builds on Delta's industry leadership by investing billions of dollars in the customer experience including installation of full flat-bed seats on Delta's widebody international aircraft that will be complete by summer 2014, new amenity kits which were introduced for BusinessElite customers in 2013, updating interiors with more baggage space and access to power throughout 225 domestic narrowbody aircraft through 2016, a new Terminal 4 at New York-JFK, and new Maynard H. Jackson Jr. International Terminal in Atlanta.

Delta customers have seen investments in more than 50 Delta Sky Clubs throughout the system including the opening the Sky Deck at Delta Sky Clubs in New York-JFK and Atlanta in 2013, power recharging stations at more than 40 airports, helpful mobile apps which include features such as baggage tracking and the introduction of Wi-Fi on its entire international fleet which will be completed by the end of 2015.

Delta Air Lines serves nearly 165 million customers each year. This year, Delta was named the 2014 Airline of the Year by Air Transport World magazine and was named to FORTUNE magazine's top 50 Most Admired Companies in addition to being named the most admired airline for the third time in four years. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 319 destinations in 57 countries on six continents. Headquartered in Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. The airline is a founding member of the SkyTeam global alliance and participates in the industry's leading trans-Atlantic joint venture with Air France-KLM and Alitalia as well as a newly formed joint venture with Virgin Atlantic. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Minneapolis-St. Paul, New York-JFK, New York-LaGuardia, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. Delta has invested billions of dollars in airport facilities, global products, services and technology to enhance the customer experience in the air and on the ground. Additional information is available on delta.com, Twitter @Delta, Google.com/+Delta, Facebook.com/delta and Delta's blog takingoff.delta.com.