Delta Endorses DHS Global Entry Program, Citing Advances in Customer Convenience, Efficiency

Delta outreach program educates customers and employees on the benefits of enrollment

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Aug 05, 2010, 12:12 ET

WASHINGTON, Aug. 5 /PRNewswire-FirstCall/ -- Following a joint meeting with Department of Homeland Security (DHS) Secretary Janet Napolitano, U.S. Customs and Border Protection (CBP) Commissioner Alan Bersin and TSA Administrator John Pistole, Delta Air Lines (NYSE: DAL) today announced its launch of a customer and employee outreach campaign touting the benefits the DHS Global Entry program offers international travelers re-entering the United States.

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The Global Entry program offers citizens and permanent residents of the United States expedited processing through both customs and immigration, significantly reducing overall wait time for re-entry into the country. The program pre-approves and pre-screens international travelers that apply online and complete a background check followed by an interview conducted by a CBP officer.

"Especially after a long flight, we all know that the opportunity to arrive home a few minutes earlier is welcome relief," said Richard Anderson, CEO of Delta. "In addition to the customer benefits of Global Entry, by allowing low-risk, pre-approved travelers a faster route through airport immigration points, the Department of Homeland Security and Secretary Napolitano have freed Customs and Border Patrol officers to better direct their focus."

Delta's customer outreach campaign includes highlighting the benefits of Global Entry through a variety of media, including:

The August issue of "Sky," Delta's in-flight magazine, with more than five million monthly readers;
A video viewed onboard flights by more than 20 million Delta travelers each year as they arrive into the United States;
Direct e-mails targeted to more than a million Delta customers who are frequent international travelers; and
The airline's Web site at delta.com.

In partnership with DHS, Delta's outreach efforts will extend to its corporate customer base through the development of programs offering onsite processing of Global Entry applications for companies. Delta's more than 70,000 employees also will be provided access to onsite processing in coming months and opportunities for enrollment of flight crews are being explored.

More information on the Global Entry program is available at globalentry.gov.

Delta Air Lines serves more than 160 million customers each year. With its unsurpassed global network, Delta and the Delta Connection carriers offer service to 367 destinations in 65 countries on six continents. Headquartered in Atlanta, Delta employs more than 70,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry's leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline's service includes the SkyMiles frequent flier program, the world's largest airline loyalty program; the award-winning BusinessElite service; and more than 45 Delta Sky Clubs in airports worldwide. Customers can check in for flights, print boarding passes, check bags and review flight status at delta.com.