Deloitte Digital Named 2016 Global Partner of the Year by MuleSoft

SAN FRANCISCO, June 15, 2016 /PRNewswire/ -- Deloitte Digital today announced it has been named 2016 Global Partner of the Year by MuleSoft, provider of a leading platform for building application networks. Deloitte Digital was recognized for driving business outcomes for customers and developing industry specific offerings with Anypoint Platform including Member Connect, which provides a holistic view of patients for health care payers. The winners of the annual MuleSoft Partner Awards were recognized at CONNECT 2016, the premier integration conference for CIOs, IT leaders and technologists to address the challenges of the digital era.

Leading organizations in the MuleSoft Partner Program provide consulting and services for MuleSoft's Anypoint Platform™, a complete solution for application program interface (API)-led connectivity that creates a seamless application network of apps, data and devices, both on-premises and in the cloud. Utilizing the Anypoint Platform, organizations can unlock new revenue channels, improve customer experiences and drive innovation.

"Deloitte Digital's industry expertise, thought leadership and delivery capabilities are enabling businesses to drive innovation and accelerate their pace of business," said Brent Hayward, vice president of global partners and services, MuleSoft. "We're pleased to recognize Deloitte Digital for its outstanding contribution to helping our mutual customers achieve their digital transformation goals."

From policy to technology, digital transformation is changing the way businesses across the world are operating. Within the health care industry, disruption has driven health insurance companies to rethink how they engage with patients, providers and partners. Member Connect provides an intuitive interface for the customer's journey, giving insurers a holistic view of the patient. Powered by more than 55 components built on Salesforce, Member Connect provides key business and technical capabilities to accelerate a health plan's attraction, acquisition, service and engagement of health plan members, while also maintaining the security and governance needed when interacting with protected health information. It is also designed to address specific challenges and shortcomings of customer engagement and provide solutions, including:

• Integrating new applications like Salesforce to streamline and improve member interactions
• Supporting member engagement and satisfaction scores
• Modernizing internal systems to improve ability to execute on IT projects

"Health insurers are under increased pressure from members to deliver a consistent and personalized experience. Together, MuleSoft, Deloitte Digital and Salesforce are favorably positioned to enable health care providers to get a holistic view of the patient and deliver an exceptional experience," said Ross Mason, founder and vice president of product strategy, MuleSoft. "Member Connect puts members at the center of care. MuleSoft brings together data that makes this personalized experience possible, drawing from many disparate systems – such as claims, billing and service applications – often across multiple data centers and in the cloud."

"The world is more connected than ever before, and business models are constantly being disrupted – companies need to be faster, smarter and continually finding new ways to reach customers at every touchpoint," said Quinn Solomon, principal, Deloitte Consulting LLP, and health care practice leader at Deloitte Digital. "Many organizations are moving off of legacy CRM platforms, in search of a solution to bring all of their relevant information together in one place. Member Connect takes advantage of the capabilities in a leading CRM platform, resulting in reduced call-handle time, increased first-call resolution, and overall improved member experience and satisfaction. Success depends on the latest innovations in cloud, analytics, mobile and social – and a whole new digital mindset."

Available as part of Deloitte Digital's solutions for digital transformation, Member Connect is an extension of Deloitte Consulting LLP's alliance with MuleSoft and commitment to helping clients manage, develop and deploy new applications, while leveraging existing systems and IT investments. By extending the member conversation through these latest methods of communication, Deloitte Digital's accelerator helps payers more effectively attract, acquire, serve and engage customers with a goal of increasing sales, improving experience and customer retention.

At this year's American Health Insurance Plans (AHIP) Institute & Expo, Deloitte Digital will be highlighting the ever-changing attitudes and preferences of the health care consumer, as well as how health plans are leveraging connectivity to adapt to these changes. On Friday, June 17, at 9:30 a.m. PDT, Leslie Read and Matthew Kaye will be speaking on a panel titled "Attitudes and Preferences of the Engaged Health Care Consumer."

About Deloitte Digital

Deloitte Digital is creating a new model for a new age — a creative digital consultancy. That means bringing together all the creative and technology capabilities, business acumen and industry insight needed to help transform our clients' businesses with digital. With Deloitte Digital's end-to-end capabilities, clients bring their biggest challenges, knowing we've got what it takes to bring a new business vision to life. Let us show you how. Visit www.deloittedigital.com or follow us on Twitter @DeloitteDigi_US or @DeloitteDigital.

About Deloitte's MuleSoft practice

Deloitte and MuleSoft created an alliance in 2013, developed a dedicated MuleSoft practice and Deloitte Consulting LLP's MuleSoft alliance has a presence in 18 countries. Deloitte is one of the largest global professional service firms with a vast technology consulting practice. With Deloitte's deep cross-industry experience and MuleSoft technology, clients are able to connect on-premise and in the cloud – provided with an unmatched agility layer that enables a quick response to the demands of the business, and accelerate time to value. MuleSoft is a central part of Deloitte's CloudMix solution, connecting cloud applications to create one coordinated cloud ecosystem to help streamline processes and potentially accelerate time to value. Deloitte is a Titanium Sponsor at the 2016 MuleSoft CONNECT conference. Deloitte will also be a Gold Sponsor of the AHIP conference where Deloitte will be showcasing MemberConnect.

About Anypoint Platform

MuleSoft's Anypoint Platform™ is a complete solution for API-led connectivity that creates a seamless application network of apps, data and devices, both on-premises and in the cloud. This hybrid integration platform includes iPaaS, ESB and a unified solution for API management, design and publishing.

About MuleSoft

MuleSoft makes it easy to connect the world's applications, data and devices. With our market-leading Anypoint Platform™, companies are building application networks to fundamentally change the pace of innovation. MuleSoft's API-led approach to connectivity gives companies new ways to reach their customers, employees and partners. Organizations in more than 60 countries, from emerging companies to Global 500 corporations, use MuleSoft to transform their businesses. To find out how, visit https://www.mulesoft.com.

MuleSoft is a registered trademark of MuleSoft, Inc. All other marks are those of respective owners.

Salesforce and others are among the trademarks of salesforce.com, inc.

As used in this document, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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