Customer Contact Week's 20th Anniversary Series Reconvenes CX Legends

NASHVILLE, Tenn., Dec. 11, 2018 /PRNewswire/ -- Customer Contact Week, the largest and most comprehensive event for customer service and CX professionals, returns with a range of engaging speakers and an up-to-the-minute agenda rooted in the people, processes and technology organizations need to deliver world-class journeys to all customers. The event is projected to attract over 500 executives who spearhead contact center and customer experience strategies.

Speakers represent the industry's best and brightest, including 20th Anniversary headliner Jenn Lim, Chief Happiness Officer of Delivering Happiness, a company she co-founded with Zappos CEO Tony Hsieh to inspire science-based happiness, passion and purpose at work, home and everyday life. Other top speakers include Vinay Mummigatti, Chief Automation Officer at LexisNexis and Valerie Egen, VP of Global Customer Engagement at Subway. Egen executed a multi-channel customer engagement vision for the brand across live and digital channels, including social, chat, email, web and mobile.

Lisa Griffin, VP of Patient Access at Vanderbilt University Medical Center brings over 30 years of experience in healthcare to her role, where she simplifies patient access points to improve the patient experience and increase the use of self-service technology. Alexis Smith, a product marketing consultant, is spearheading a strategic project at LinkedIn to ramp up productivity and add value to the employee experience.

The CCW Nashville speaker faculty also includes Chris Hoffman, Head of Customer Care at Helix; Reid London, Managing Director of Operations at the American Cancer Society; and Carla Moore, VP of Sales Strategy at HBO.

New programming this year includes CCWomen, a networking event for female contact center leaders, and Tech and Innovation Focus Day, which combines thought-leading research and content generated by CCW Digital with the latest project case studies from practitioners.

This year's sponsors and exhibitors include HelpShift, LivePerson, Alorica, Freshdesk, Calabrio, Bright Pattern, Genesys, TalkDesk, Lessonly and more.

To view the agenda or learn more about the speaking/sponsoring/attending CCW, please visit www.customercontactweekwinter.com. For the latest news and CCW developments, follow us at @custcontactweek.

About CCW:  Started in 1999 as Call Center Week, CCW is the world's largest customer contact event series. With an optimized balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.

About the Customer Management Practice:
The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.

Media Contact: Lauren Miller, 1-646-454-4559, [email protected]

SOURCE CCW: Customer Contact Week

Related Links

https://www.customercontactweekwinter.com