Cross Country's Customer Location Service Wins Product of the Year Award

MEDFORD, Mass., Jan. 25, 2011 /PRNewswire/ -- Cross Country Automotive Services (Cross Country) has been awarded Customer Interaction Solutions magazine's 2010 Product of the Year Award for VINpoint™, a product of Cross Country that automatically identifies the location of stranded motorists requesting roadside assistance, delivering needed help faster and more reliably.

Cross Country's VINpoint utilizes real-time location data obtained from the caller's phone to guide the responding towing service or emergency service provider to the disabled vehicle's location.

"At Cross Country, we handle more than 6 million roadside assistance dispatches and informational calls annually on behalf of automotive and insurance clients throughout the U.S.," said Charlie Cavolina, chief service officer and senior vice president of Service Delivery at Cross Country.  "Having the capability to quickly and accurately locate stranded motorists, who often do not know their exact location, is a key component of how we continually provide world-class service to keep our customers safe -- our number one priority."

Customer Interaction Solutions magazine has been the voice of the CRM, contact/call center and tele-services industries since 1982.  The publication presents its Product of the Year awards to companies that have demonstrated excellence in technological advancement and application refinements, by offering products and services that go the extra mile in improving the customer experience and return on investment for the businesses that use them.

The complete list of 2010 Product of the Year Award recipients will be published in the January 2011 issue of Customer Interaction Solutions magazine and featured online at www.cismag.com

About Cross Country

For nearly 40 years, Cross Country Automotive Services has been a pioneer and thought leader in creating and delivering technology-enabled service solutions for the auto and insurance industries.

Cross Country manages roadside assistance programs in the U.S. on behalf of global automobile manufacturers and U.S. insurance carriers, providing solutions for the nearly 6 million roadside service events experienced by their consumers each year.  In addition, Cross Country provides accident scene management, vehicle release management and total loss screening services for insurance carriers, and customer care services for a number of automotive manufacturers.

For more information, visit www.crosscountry-auto.com.  

SOURCE Cross Country Automotive Services