Cross Country Automotive Services Awarded Top Honors for Best Call Center

MEDFORD, Mass., Nov. 22, 2010 /PRNewswire/ -- Cross Country Automotive Services (Cross Country) has been recognized with the top award for outstanding customer service by a global association that benchmarks contact center performance and best practices.

Cross Country, a leading provider of driver and vehicle assistance services in North America, received the number one ranking for 2010 among all companies globally within the "Best Internal Contact Center (Large / 250 + agents)" category at ContactCenterWorld.com's annual "Top Ranking Performers in the Contact Center World" World Finals Conference & Awards.

"Earning this award recognizes the focus and service excellence that our contact center associates consistently deliver on behalf of our clients who trust us to support their customers," said Charlie Cavolina, chief service officer and senior vice president of service delivery for Cross Country.

The three-day event, conducted November 2 - 5, 2010, in Las Vegas, featured presentations from contact center operations in 30 different countries.  The awards competition is judged solely by the conference delegates to ensure that winners are selected by peers from within their own area of expertise.

The award category acknowledges the best overall contact center that demonstrates a customer commitment, focuses on staff at all levels, and ensures that the center performance and objectives are aligned with the goals of the business.  Award contestants are comprised of ContactCenterWorld.com regional award winners from the Americas, Europe, Middle East and Africa, and Asia Pacific.  ContactCenterWorld.com has a membership of more than 123,000 in the contact center, help desk and CRM industry.

About Cross Country

For nearly 40 years, Cross Country Automotive Services has been a pioneer and thought leader in creating and delivering technology-enabled service solutions for the auto and insurance industries.

Cross Country's innovative, privately labeled customer relationship management programs connect, inform and assist drivers while building brand loyalty.  Cross Country leverages emerging technologies, data and application integration, and multi-modal experiences to deepen customer relationships at critical customer touch points.  Its customized solutions include accident scene and vehicle release management programs, comprehensive roadside assistance plans and connected vehicle solutions (telematics) through its ATX Group division.

Foreign and domestic automakers with greater than 90% of U.S. domestic sales, as well as more than 30 of the largest automobile insurance carriers utilize Cross Country's expertise to engage with more than 76 million of their customers.  Cross Country Automotive Services is a member of the Cross Country Group, one of the largest privately held providers of customer service programs in North America.  For more information, visit www.crosscountry-auto.com.  

SOURCE Cross Country Automotive Services