Crawford and AutoReturn Partner to Offer Managed Towing Solutions

ATLANTA, June 15, 2011 /PRNewswire/ -- Crawford & Company (NYSE: CRDA; CRDB), the world's largest independent provider of claims management solutions, and AutoReturn have formed a strategic partnership to provide towing solutions to Crawford customers, adding to the Company's comprehensive vehicle services offering.

"Every year, millions of personal auto and commercial vehicles are towed at insurers' expense," said Blair E. Bennett, assistant vice president of vehicle services for Crawford's U.S. Property & Casualty operations. "With AutoReturn, we can now offer a one-stop solution that streamlines this process and helps reduce claim costs."

Crawford's managed towing solutions provide end-to-end management of the entire tow process, including:

• A managed network of towing professionals who are screened, certified and rated
• Guaranteed services levels to clients
• Limited liability through utilizing a third-party vendor
• Significantly reduced administrative and claims costs
• Contracted towing rates under a national account basis.

The towing service is available either through Crawford's Vehicle Services managed repair network or as a standalone offering for all U.S. Property & Casualty lines of business. AutoReturn, a leader in towing management and logistics solutions, has made sizable investments in technology, processes, training programs and other infrastructure to help achieve efficiencies, superior service and increased cost recovery.

In addition to the managed repair network, Crawford's nationwide Vehicle Services include damage appraisal for autos, heavy equipment, recreational watercraft, recreational vehicles and motorcycles, and condition inspections for a variety of vehicles, including leased and fleet autos and heavy equipment. As part of its recent expansion of vehicle claim services, the Company also launched a centralized claims center, Vehicle Services Connection, for claim intake, damage assessment and oversight of complex losses.

About Crawford

Based in Atlanta, Ga., Crawford & Company (www.crawfordandcompany.com) is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford System of Claims Solutions(SM) offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration. The Company's shares are traded on the NYSE under the symbols CRDA and CRDB.

About AutoReturn

AutoReturn is the industry leader in municipal towing management and logistics solutions, partnering with municipalities and existing local tow operators to help achieve efficiency, superior service and increased cost recovery. By leveraging our municipal expertise, national towing network and managed logistics process, we are able to help insurance companies reduce claims costs and cycle times by providing a turn-key solution for their claim-related transportation needs. Additionally, due to our depth of domain experience within the municipal towing segment, AutoReturn is able to uniquely address many industry problems for which solutions are simply not available through any other channel.

SOURCE Crawford & Company