Craneware Enhances Award-Winning Customer Experience with Innovative New Educational and Performance Improvement Programs

More than 1,550 U.S. hospital and health system customers responsible for approximately 200 million annual patient encounters trust Craneware as their value cycle partner

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Craneware

Jan 30, 2019, 08:30 ET

ATLANTA, Jan. 30, 2019 /PRNewswire/ -- Craneware (AIM: CRW.L), the healthcare market leader in automated value cycle solutions, today announced several new programs to further enhance the partnership experience for its valued customers.

Craneware Academy is an award-winning online education program designed to help customers develop a deeper understanding of how the company's products and services work while also providing world-class healthcare financial industry training to support ongoing education. Custom-developed courses are available for all user levels, from new employees to advanced users, and certifications can be achieved at identified milestones.

Craneware's Customer Lifecycle Management program brings together data and the company's passionate professionals to define and deliver value throughout the customer lifecycle. Consistent usage monitoring and involvement from Craneware staff when necessary is utilized to ensure objective measurement of customer adoption, success and value derived during the partnership.

The Craneware Value Cycle Excellence Awards were created to recognize outstanding customer adopters of Craneware solutions who are driving value cycle excellence, the full lifecycle of optimizing every opportunity to achieve the best outcome for the best cost. These organizations are evolving beyond traditional revenue cycle management to value-based economics – an understanding of the underlying pressures on margin and its correlation to patient outcomes.

"For the past 20 years, we have worked alongside our customers to tackle the financial challenges faced in an evolving healthcare industry," said Karen Bowden, executive vice president customer management for Craneware. "These new programs provide the education, objective measurement of financial achievements and a future vision that will help our customers continue to deliver exceptional care for their communities."

To learn more about how you can start your journey to value cycle success with Craneware, please visit this link.

About Craneware
Craneware (AIM: CRW.L), the leader in automated value cycle solutions, collaborates with U.S. healthcare providers to plan, execute and monitor value-based economic performance. Our flagship solution, Chargemaster Toolkit®, has earned the KLAS No.1 ranking in Revenue Cycle – Chargemaster Management since 2006 and is part of our value cycle management suite, which includes charge capture, strategic pricing, patient engagement, claims analytics, patient engagement, revenue recovery and retention, and cost and margin analytics solutions. Learn more at craneware.com.

SOURCE Craneware