Conversational AI Market Size Worth $41.39 Billion By 2030: Grand View Research, Inc.

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Jun 15, 2022, 10:30 ET

SAN FRANCISCO, June 15, 2022 /PRNewswire/ -- The global conversational AI market size is expected to reach USD 41.39 billion by 2030, according to a new report by Grand View Research, Inc. It is expected to expand at a CAGR of 23.6% from 2022 to 2030. The market growth is primarily influenced by the rising adoption of advanced AI technologies and consumer interaction via multiple platforms. It indicates that businesses and their customers view technology as a mode to expand their businesses.

Key Industry Insights & Findings from the report:

North America is anticipated to dominate the market over the forecast period due to the massive adoption of upcoming technological advancements in the region and the rapidly growing demand for customer support services powered by artificial Intelligence.
The key factors influencing the growth of the market are rising demand, reduced chatbot development costs, AI-powered customer support services, and omnichannel deployment.
The adoption of enhanced AI capabilities to add value to current conversational AI offerings and the ever-growing demand for online shopping during COVID-19 have offered opportunities for market growth.
Although, the requirement for trained professionals to handle conversational AI, along with a lack of knowledge about conversational AI, is affecting the market penetration of conversational AI.
Currently, the focus of businesses has deviated from delivering customer support services through messages or emails to AI-enhanced chatbots. These chatbots aid companies improve consumer interaction and experience.

Get more Insights from 100 page market research report, "Conversational AI Market Size, Share & Trends Analysis Report By Component (Solutions, Managed Services, Professional Services), By Type, By Deployment, By Technology, By End-user, By Region, And Segment Forecasts, 2022 - 2030", published by Grand View Research.

Conversational AI Market Growth & Trends

With the growing market penetration of conversational AI as a crucial technology, it is significant that companies set the correct parameters and objectives while adopting chatbots or virtual assistants. Rapidly growing e-commerce and digitalization have been providing favorable conditions for the requirement of customer support service. Omnichannel Deployment, enhanced customer care 24/7, real-time customized service, and the decreased cost to serve customers boost market penetration of AI globally. In October 2021, Jio platform's Haptik introduced a new enterprise CX Platform to enable Conversational AI solutions. This platform aids brands in building Intelligent Virtual Assistants in a low code environment and going live within just a few days.

The growing 'Chat first' method by the service sector and technological enhancements like natural language processing are anticipated to boost the market growth. In November 2021, ZeroShotBot launched new conversational AI technology, which normalizes chatbots for companies of all sizes. ZeroShotBot provides a new technology for building chatbots that don't need training data, permitting anybody with zero coding experience to generate a chatbot that is fully functional algorithms. Moreover, in January 2020, AWS created Amazon Lex chatbot integration, available in Amazon Connect in the Asia Pacific (Sydney) AWS. This chatbot assists consumers in scheduling an appointment, changing passwords, and bringing up requested account balances. Instead of calling out a number from a list of options, this is done by vocalizing a prompt.

Although, the requirement of trained professionals to handle conversational AI, along with a lack of knowledge about conversational AI, hinders the penetration of conversational AI. Providing a top-quality digital experience is a higher priority for businesses, and consumers like their voices to be heard. The growth of conversational AI now provides companies with the customer experience and the power to resolve complex queries and inquiries quickly and effectively.

Conversational AI is far from a new phenomenon nowadays. Both consumers and companies have grown more accustomed to the profitable outcomes of fast, enhanced, 24/7 customer support service, permitting many businesses to serve on the promise of enhanced technologies to improve customer satisfaction, lower costs, and increase revenues. Product managers access the capabilities to manufacture a successful Intelligent Virtual Assistant (IVA) with emerging AI advancements.

Key players in the market are focused on strategic collaborations and partnerships to enhance their products and service offerings and expand the consumer base. For instance, Yellow.ai and Tech Mahindra together work to develop next-gen conversational-AI technologies, as part of the deal, to upgrade omnichannel competencies like Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Supply Chain Management (SCM), and Human Resources Management System (HRMS).

Conversational AI Market Segmentation

Grand View Research has segmented the global conversational AI market based on component, type, deployment, technology, end-user, and region:

Conversational AI Market - Component Outlook (Revenue, USD Billion, 2017 - 2030)

Solutions
Managed Services
Professional Services

Training and Consulting
System Integration and Implementation
Support and Maintenance

Conversational AI Market - Type Outlook (Revenue, USD Billion, 2017 - 2030)

Chatbots
Intelligent virtual assistant (IVA)

Conversational AI Market - Deployment Outlook (Revenue, USD Billion, 2017 - 2030)

Cloud
On-premise

Conversational AI Market - Technology Outlook (Revenue, USD Billion, 2017 - 2030)

Natural Language Processing (NLP)
ML and Deep Learning
Automatic Speech Recognition (ASR)

Conversational AI Market - End-user Outlook (Revenue, USD Billion, 2017 - 2030)

BFSI
Healthcare
IT and Telecom
Retail and eCommerce
Education
Media and Entertainment
Automotive
Others (Government, Hospitality, Manufacturing, etc.)

Conversational AI Market - Regional Outlook (Revenue, USD Billion, 2017 - 2030)

North America

U.S
Canada
Mexico

Europe

Germany
U.K.
France

Asia Pacific

China
Japan
India

South America

Brazil

Middle East and Africa (MEA)

List of Key Players in Conversational AI Market

Google
Microsoft
Amazon Web Services, Inc.
IBM
Oracle
Nuance Communications, Inc.
FIS
SAP SE
Artificial Solutions
Kore.ai, Inc.
Avaamo
Conversica, Inc.
Jio Haptik Technologies Limited
Rasa Technologies Inc.
Solvvy
Pypestream Inc.
Kasisto
Cognigy

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About Grand View Research

Grand View Research, U.S.-based market research and consulting company, provides syndicated as well as customized research reports and consulting services. Registered in California and headquartered in San Francisco, the company comprises over 425 analysts and consultants, adding more than 1200 market research reports to its vast database each year. These reports offer in-depth analysis on 46 industries across 25 major countries worldwide. With the help of an interactive market intelligence platform, Grand View Research Helps Fortune 500 companies and renowned academic institutes understand the global and regional business environment and gauge the opportunities that lie ahead.

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